Telephone system update — Support Bulletin 27/07/23
We are introducing speech recognition to our telephone system, which means you'll be able to choose options by voice or by using your keypad.
The system will gives you the following available options verbally. For example, if you want to reach Digita Corporation Tax support, you can say "Digita", Tax", then "Corporation tax" or press 1, 1, 2.
Options
Digita
1. Tax
1. Personal Tax
2. Corporation Tax
3. Corporation Tax Advanced
2. Accounts
1. Accounts Production Advanced
2. Company Secretarial
3. Practice Management
1. Practice Management
2. Practice Management Advanced
4. IT and DVO
5. Licensing
Onvio
1. Firm Management and Client Centre
2. Tax
1. Onvio Tax
2. Onvio VAT
3. Accounts
4. Formations and Company Secretarial
Cloud Audit
Your feedback
We're finalising and testing the system now and anticipate making it live in 1 to 2 weeks.
We would like to have your feedback. If you've any issues using the new system, contact us on +44 345 018 0909 or emea.support@thomsonreuters.com.