Account set-up

Two factor authentication with third-party apps

Two factor authentication (2FA) adds the requirement to enter a passcode to access Collaborate.

Authentication by a linked app

When you log in and
2FA by linked app
 has been enabled, you can use an authenticator app on a mobile device to authenticate access to your site or instance.
The app can be paired and used for two-factor authentication; and can generate a passcode to allow access.
Pairing with an app
If you have not yet logged in, open a web browser on a computer. You need to perform four steps:
  1. Initiate log-in through the browser.
  2. Download and open the app and log in.
  3. Receive an access request notification.
  4. Redirect to the logged-in view in the browser.
Log in with the browser on your computer
Go to your instance address and enter your username and password:
Enter the six-digit passcode sent to your email address:
When you set up to factor authentication, you can choose
HighQ Drive
, or a third-party 'other' app such as Google Authenticator, Microsoft Authenticator, or Twilio Authy:
This article describes the process if you choose to use a third-party app.
Mobile authenticator app
When you log in and 2FA by authenticator app has been enabled, a QR code is displayed after you log in for the first time.
You should install an app (for example, from the Play Store or App Store) before logging in.
These instructions use Google Authenticator as an example; other apps (for example, Microsoft authenticator or Cisco Duo) function in a similar manner.
Open
Google Authenticator
 on your mobile device and select
Begin
.
Read the introduction, then at the
Add an account
 prompt choose
Scan a barcode
.
Scan the QR code displayed on the screen:
A time-limited 6-digit passcode is shown in the app; you must enter the code on the
Passcode verification
 page in your browser before the code changes.

This article applies to:

  • Product: HighQ, HighQ
  • Subject: Two-factor authentication, User account