Integrating with other products

Enabling Legal Tracker at the System Admin level

Legal Tracker is an add-on feature that enables integration between HighQ and Legal Tracker for Legal intake and matter management.
  • The legal intake process begins when a user fills out the intake form; once approved, the intake request is created in Legal Tracker via the integration.
  • Matter management links Legal Tracker matters with an iSheet and updates both with 2-way sync.
Depending on your requirements, open Legal Tracker to enable the integration, then open System admin in HighQ to enable legal matter intake, matter management, or both.
For HighQ to sync with Legal Tracker services, system settings must be configured to enable HighQ to access and use Legal Tracker APIs.
When Legal Tracker integration is enabled at the system level, including secure API details, two things happen:
  1. A system-level iSheet is created for each integration. This iSheet template imports Legal tracker matter fields into HighQ so Legal tracker fields can be synced when the intake request is created in Legal Tracker, or when a matter is created
  2. A site template is added to the instance for each integration.
    .

Enable HighQ integration in Legal Tracker

Legal Tracker must be configured to allow 2-way sync and be able to link matter to HighQ folders.
Open
Legal Tracker
, select
Settings
 then select
Feature Preview
 :
Select the check box next to
HighQ integration
 - make sure both
2-way matter sync
 and
Linking matter to folders
 are selected:
Open the setup page for HighQ.
Click
Settings
 >
HighQ
:
Add the requested
Client Id
 and
Secret key
, and:
  • To enable Matter management, select
    Enable 2-way sync
    .
  • To enable Matter intake, select
    Enable HighQ Matter intake integration
    .
Click the
Save and Close
 button.
To finish the integration, sign in to your HighQ account:
Then select
OK
 to close the confirmation window.
Proceed to
Enabling Legal Tracker at System Admin level
.
After the Legal Tracker integration is enabled in HighQ (see below) you can check if a matter is linked to a HighQ iSheet in Legal Tracker.

Enabling Legal Tracker at System Admin level

From your profile dropdown, select
System admin:
The
System Admin
 screen opens. Navigate to
System settings
 in the left-hand menu:
The
System settings
 screen opens. Navigate to
Third Party Services
 >
Legal Tracker configuration
By default, Matter intake and Matter management are set to
Disabled
.
Enabling matter intake
Matter intake
 creates a system-level iSheet that can sync with Legal Tracker intake records.
Click the drop-down menu under
Matter intake
 and select
Enabled
:
Click
More actions
 >
Configure
 to configure matter intake:
The
Register - Legal Tracker
 screen opens:
Enter the details of your Legal Tracker instance.
Please contact your administrator if you need help finding this information.
Enabling near real-time sync
As of February 2023, near real-time sync replaces scheduled sync for Matter management. Updates to Legal Tracker matters are pushed to HighQ so that scheduled synchronisation is not necessary.
Finding your Company ID in Legal Tracker
Ask your Legal Tracker admin for your Company ID, or you can find it in the Legal Tracker app.
Open
Legal Tracker
, then select the company name in the top bar.
Select
Change client
 to open the
Client
 list.
Hover over the name of the client you want to configure for matter management sync.
Look for the tooltip in the bottom-left corner of the browser window and note the number (only the number is required).
Enter this number in the
Register - Legal Tracker
 window in HighQ.
Entering your Webhook secret key in Legal Tracker
You must enable webhooks and then configure the HighQ webhook in the Legal Tracker app.
Enabling the webhook option
To activate a webhook for your site, enable the Webhook functionality integration:
Open
Legal Tracker
, then select
Home
,
Settings
 and
Feature Preview
.
Select
Webhook functionality
 :
Select
Settings
,
Webhooks
.
Select
Add a new webhook
:
Enter your Webhook secret key in the
Secret key
 field, then click
Save & close
.
Check that the information in Legal Tracker matches the information in the
Register - Legal Tracker
 window in HighQ:
Test and save
Select
Test
 to confirm if the details are correct. If they are correct, a confirmation message is displayed and you can now select
Save
. If not, an error message is displayed informing you that the information is incorrect and that you must amend it, before saving.
Once you select
Save
 and connect the instances, a solution template and an iSheet template are automatically created. An iSheet is created in the iSheet template - all newly created templates and iSheet are linked.
The instances are now linked.
Enabling Matter management
Matter management
 creates a system-level iSheet that can sync with Legal Tracker matter records.
Click the drop-down menu under
Matter management
 and select
Enabled
:
The
Edit query - Legal Tracker - Matter management
 screen opens:
If required, enter filters to restrict the synced records:
  • Lead firm
     - Type the exact name of the firm, partial matches are not added
  • Matter status
     - Choose
    Open
    ,
    Close
     or
    Both
    .
  • Matter type template
     - Type the full path for the matter type, including the parent node.
  • Substantive law
     - Type the exact term, partial matches are not added
  • Date of the matter
     - Enter a
    Start date
    ,
    End date
     or both.
Select
Review query result
 to check the records identified by your filters.
When you are satisfied with your filters, select
Save
 to confirm.
Scheduled or near real-time sync
If you have entered a Tracker company ID and Webhook secret key, then near real-time sync is active and you see this in the Legal Tracker configuration section:
If you use scheduled sync, you can select a
Daily sync time
 (from
Never
 to
Once a day
):
Finally, enter recipients for an email alert should the sync fail and select
Save
 to save your settings.
After you have configured Legal Tracker for your instance, you can:

This article applies to:

  • Product: HighQ, Legal Tracker
  • Subject: Integration