Publisher Email Bounceback Management

The bounceback management area allows administrators to manage bounceback emails within Publisher, with more meaningful data.
This will provide scalability for large volumes of data to be managed in bulk, including errors for reasons such as the organisation, domain or user does not exist.
To access the Bounceback management section, navigate to your profile dropdown and select
System admin
:
The
System admin
screen is displayed. Within the
System admin
screen, navigate to
System settings
>
Bounceback management:
The
Bounceback management
screen opens.

Managing your email bouncebacks

Within the
Bounceback management
screen, you will have access to a list of all of the emails that have bounced back, along with the reason, the error code, the user name and email address etc.:
You can also Filter this list by Email Type, Reason and Error code:
The email type includes: Preference email, Delegate email and Alerter service:
The reason includes Soft bounceback and Hard bounceback:
And Error code includes a list of all of your error codes:
Allowing you to easily filter through your bouncebacks and perform actions based on your filter criteria.
Additionally, you can click on the
Reason
and it will give you the full details of what that bounceback is:

Archiving users

Once you have set up all of your filtering parameters, you can archive the users, ensuring no more emails will be sent to them and reducing the amount of bouncebacks you receive.
To do this, either select the
Name
check box in the table:
To select all users within your list. Or you can go through and individually select each user you wish to archive and select
More
>
Archive
:
This will archive all of these users, removing them from any email lists.

Exporting the bounceback data

Finally, you can export the bounceback data to an Excel spreadsheet, which will also include the Organisation field, enabling you to see which organisations have users that are no longer receiving emails.
To do this, select
Export
within the
Bounceback management
screen:
You will see the following message:
Once the exporting has completed, you will have access to all of the data within an Excel spreadsheet.
We have made improvements to the layout for the bounceback tool, allowing for easier use.
Users will also now be able to archive a bounceback record that has been reviewed and discounted as being issued, and if the users aren't to be archived:
Users will also now be able to search between a date range to determine if any new bouncebacks have appeared within that date window:

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