Help and Support

Reset Citrix Receiver or Citrix Workspace on local machine for Digita Suite

This guide is about Citrix Receiver, but you can apply the same steps to Citrix Workspace.
  1. Close all applications you have open from the Digita Virtual Office.
  2. In the System tray, right-click on
    Citrix Receiver
     and select
    Advanced Preferences
    .
  3. Select
    Reset Receiver
    .
  4. Select
    Yes
    , then
    OK
     to the dialogs that follow.
  5. If Citrix asks you for an email address, mark the checkbox to not show the dialog, then select
    Close
    .
    note
    This feature is not used.
  6. Select
    Permit all access
     if DVO asks fof access to your computer when you open an application.
  7. If there's another message, mark the
    Do not ask again
     checkbox and select
    Permit use
    .
Citrix Receiver should now work correctly accessing your PC for file access and printer integration.
tip
Alternatively, take the following steps if you want to use the Script method.
  1. Download the DVO User Tool.
  2. Select
    Save
    .
  3. Open the ZIP file or extract the contents.
  4. Double-click the
    RenameProfileData.cmd
     file.
  5. Follow the on-screen instructions. More information can be found in the
    readme.txt
     file.
  6. If you get a Security dialog, select
    More info
    , then
    Run anyway
    .

This article applies to:

  • PRODUCT: Companies House Accounts Filing,Digita Accounts Production,Digita Accounts Production Advanced,Digita Company Secretarial,Digita Corporation Tax,Digita Corporation Tax Advanced,Digita Personal Business and Trust Tax,Digita Practice Management