Platform

Return instructions or help files missing

Return instructions or help files may be missing, because your keyboard isn't configured properly.
  1. If you have a Microsoft keyboard, be sure the F-Lock key is turned off. Try to re-open the help files.
  2. If you still cannot access the help files, navigate to C:\Program Files\Software Assistant\Assistant\Help. If you're using 64 bit Windows, the directory will be C:\Program Files (x86)\Software Assistant\Assistant\Help.
  3. Check to see whether you have help files for the year you're working on. These will be indicated by the return name followed by the year, for example - ITR20XX, FTR20XX, Forms20XX.
  4. If you don't have these files, you'll need to re-install Software Assistant or download the full install from our website.