Usage analytics

Identify areas where users require additional support to boost engagement.
Understand usage patterns to effectively manage licenses.
Effectively track and report value and effectiveness.

Access the dashboard

Summary
tab:


Summary
view provides comprehensive view of platform usage across the entire organization, revealing trends and patterns to measure adoption and ROI.
For a given timeframe:
It provides aggregated data at the organizational level for all KPIs.
Administrators can monitor KPI usage trends on a daily, weekly, or monthly basis.
You can additionally export overtime trends data by selecting
more options
on the chart.
By individual
tab:

By individual
view provides insights into each users’ activity, allowing for a nuanced understanding of how each user interacts with the platform helping identify training needs and manage licenses effectively.
For a given timeframe:
It provides aggregated data at the individual user level for all KPIs.
You can export table data by selecting
More options
on the chart.

Individuals who have never signed in/engaged in an activity during the selected timeframe are not included in the list.
By skill
tab:


By skill
view provides an overview of skills usage across an entire organization and by individual users enabling customers to understand the types of work an organization is leveraging CoCounsel the most.
For a given timeframe:
Provides aggregated usage data by skill at org level and individual using it.
Provides usage over time view by skill.
Provides skill usage by individual.
You can additionally export table/chart data by selecting
more options
on the chart.

Key metrics

Active Users:
Unique users who interacted with CoCounsel by performing any action beyond signing in.
Chat threads:
Number of conversation chat threads initiated within the AI Assistant. Chat threads can be viewed in the Assistant history.
Messages sent:
Total text messages sent to the AI Assistant within chat threads.
Skills run:
Number of instances AI Assistant skills or functions have been utilized.
Matters:
Number of matters created within the AI Assistant. Matters can be viewed in the Assistant history.
Files Uploaded:
Total files uploaded across chats, matters, and databases.
Databases:
Number of databases created in the system.
Database Storage:
Total storage occupied by files uploaded to databases, expressed in GB.

Common questions

What is the lag time on usage stats? Are they real time?
There is a 24-hour delay with the analytics. If you are first-time user accessing the usage analytics dashboard, you need to wait 24 hours to view it.
Does Usage Analytics report CoCounsel usage only in the application (cocounsel.thomsonreuters.com)?
No, Usage Analytics reports the use of CoCounsel AI Assistant across all integrated platforms. This includes Westlaw, Practical Law, Microsoft products like Word, Teams, and Outlook, as well as any future integrations such as HighQ.
Does Usage Analytics report only core skills?
Usage Analytics covers all skills integrated with the CoCounsel AI Assistant. This includes skills like AAR, PL search and summarize, draft, modify, or find a clause, and any future skills that will be added to the Assistant.