Errors

Program hangs or takes a long time to open

Scenario

There are various reasons why DT FileCabinet may take a long time to open, freeze, or generates errors.

Solution

Use the following steps to determine what the issue may be if DT FileCabinet is taking a long time to open, or if the application freezes.
Thomson Reuters recommends that you consult a qualified technician before performing the steps below.
  1. Run the Desktop setup installation.
  2. Rename the ZFCUMSC (user preferences) and ZFCFOCUS (focus) files.
    1. Close DT FileCabinet.
    2. Navigate to X:\WinCSI\FcabSys (where X is the drive letter where DT FileCabinet is installed).
    3. Right-click the
      ZFCUMSC.<username>
       file (where <username> corresponds to the person experiencing the issue).
    4. Select
      Rename
       and rename the file to
      ZFCUMSC.old
      .
    5. Navigate to X:\WinCSI\FcabData\$sysdata (where X is the drive letter where DT FileCabinet is installed).
    6. Right-click the
      ZFCFOCUS.<username>
       file (where <username> corresponds to the person experiencing the issue).
    7. Select
      Rename
       and rename the file to
      ZFCFOCUS.old
      .
    8. Open DT FileCabinet.
  3. Disable the DT FileCabinet Home Page.
  4. Change the Windows Default Printer to another printer.
  5. Restart your computer in Safe Mode With Networking to determine the following.
    • If the application opens with conflicts in Safe Mode, we recommend, with the assistance from your qualified IT professional, that you identify and eliminate any conflicts. When you're able to clear the conflicts successfully, restart your computer and reopen DT FileCabinet normally.
    • If the application opens without any issues in Safe Mode, it may be an environmental issue that is affecting the application. We recommend that you contact your qualified IT professional for further assistance.

This article applies to:

  • Product: DT FileCabinet