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DT FileCabinet frequently asked questions

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General

Clients entered previously in DT FileCabinet appear to be missing from the Drawer list. What should I do?
There are several solutions to this issue. Refer to the Clients missing from the Drawer list article for further troubleshooting instructions.
When I try to copy documents printed from other DT Professional Suite applications to another folder, DT FileCabinet does not let me delete the document from the original folder. Why?
DT FileCabinet is designed to use specific folders for documents printed from other DT Professional Suite applications. Copying such documents to other folders creates a reference to the original location; therefore, you cannot delete the original without also deleting any copied references.
This behavior does not apply to documents that are scanned or embedded in DT FileCabinet or that are printed to DT FileCabinet using the DT FileCabinet print driver. These documents can be copied, and then deleted from the original location.
When I launch DT FileCabinet, I receive the following message: "Runtime error: can't open <path> for write access." Why?
Verify that you chose a valid data location in DT FileCabinet. To do this, choose Setup > System Configuration and click the Data Locations tab.
Why am I unable to make changes to the security settings for our network installation of DT FileCabinet?
Make sure that all DT FileCabinet users have closed the application before changing the security settings. You may wish to wait until after normal business hours to change security settings.
Can I undo a deletion of a document or drawer in DT FileCabinet?
You cannot undo a deletion in DT FileCabinet, but you can restore client data from one of your backups of the application, or one that is retained by your IT Professional.
How do I create a new folder in DT FileCabinet?
To help you stay organized in DT FileCabinet, it is important to know about how to create a new folder and the different types of folders that are available.

Installation and updates

Printing and Scanning

When I print a document to DT FileCabinet from a non-CS Professional Suite application, the dialog to assign it to a drawer doesn't open. Why?
Refer to the following articles for more information about printing to DT FileCabinet from an non-CS Professional Suite application.
  • For a
    locally installed
     version of DT FileCabinet, see Troubleshooting printing to DT FileCabinet from non-CS Professional Suite applications.
  • For users working in a
    Virtual Office CS
     or
    Software as a Service (SaaS)
     environment, see Troubleshooting the DT FileCabinet Virtual Office Print Driver.
What kind of scanner can I use with DT FileCabinet?
Any scanner that is TWAIN compliant will work with DT FileCabinet.
Does DT FileCabinet allow duplex scanning?
If your scanner supports duplex scanning, the duplex images will be imported into the DT FileCabinet.
What printer port should I use for my DT FileCabinet printer driver?
When the DT FileCabinet printer driver is installed, it defaults to the first Local Printer Port (LPT) that is available.
However, since the driver does not actually print to a physical printer, any
LPT
 or
COM
 port can be selected.
Do not select
File
 as the port, as this prevent the DT FileCabinet printer driver from working.

This article applies to:

  • Product: DT FileCabinet