Identifying and resolving DT Connect errors
Errors while connecting to our secure data centers via DT Connect
The computer you were dialing has disconnected.
Try again.
You do not have any RAS capable devices (modems, etc.). Unable to set up the Dial-Up Networking entry.
If you are using an internal modem, perform the appropriate steps below to verify that your modem is set up correctly.
- In Windows 10:Right-click the Start button, select Control Panel, and then select Phone and Modem. If you don't see the Phone and Modem option, change the View by selection to Small icons or Large icons.
DT Connect is not receiving a response from your modem.
If you are using an external modem, verify that it is turned on. If you are using an internal modem, perform the appropriate steps below.
- In Windows 10:Right-click the Start button, select Control Panel, and then review any network settings. Select Troubleshooting for more information.
Unable to add DT Connect to DUN
Select OK to open the DT Connect – Communications Setup dialog and select the appropriate connection type.
Unable to decrypt incoming file
Delete and reinstall the updates.
Another program is dialing the selected connection
Reboot your computer and/or server.
Unable to establish connection with our secure data centers.
Verify that your computer is connected to the internet.
Errors after connecting to our secure data centers via DT Connect
Your DT Connect account has been disabled. Please contact your CS account representative.
Call Customer Service at 514-733-8355 or 1-800-663-7829 and follow the prompts.
Unable to retrieve update list from our secure data centers.
Wait a few minutes, then try again. If you receive this message after the second try, call DT Support at 514-733-8355 or 1-800-663-7829 and follow the prompts.
The computer you were dialing has disconnected.
Try again.
Unable to decrypt incoming file
Delete and reinstall the updates.