DT Connect

Troubleshooting update errors

If you cannot apply updates, try the following solutions.
  • Verify that the update is for the version of DT Practice that you have installed. (Choose Help > About DT Practice to check version information.)
  • Restart your computer and try applying updates with no other applications running.
  • Delete and then reinstall the updates.
If your computer is on a network:
  • Ensure that no one else has DT Practice open when you apply updates.
  • Apply updates from a different computer.
note
  • DT Practice closes automatically before applying updates. Users who access DT Professional Suite applications through a network (including the user applying the updates) must exit those applications for the update process to be completed successfully.
  • If DT Connect encounters a problem while applying updates, the updates are not applied and the application remains at the most recent successful update version. In this case, subsequent updates for the current session are placed on hold.
  • At the end of a DT Connect call, DT Connect will prompt you to apply any downloaded updates that have not been applied, even if updates were not downloaded during that particular call.
  • If DT Connect receives a busy signal or no answer when attempting to connect to our secure data centers, it will make a total of nine repeated attempts to reconnect over a one-hour period.
  • While the
    Online Status
     dialog is displayed, the computer is connected to our secure data centers. DT Connect automatically logs off from those servers and disconnects the call after it completes its processes. However, you can select the
    Cancel Call
     button at any time to disconnect the call. If you accidentally disconnect the call while downloading updates, you will need to connect to our secure data centers later to download the remaining updates.

This article applies to:

  • Product: DT Practice