Emailing your log file to DT Support

If you have contacted DT Support and need to send them information about your application or data, you can do so by attaching a copy of your log file to an email message. The log file contains information that will help Support determine if errors have occurred in the application.
  1. From the
    Help
    menu, choose
    Email Log Files
    to open a new message with your firm’s log file attached.
  2. Enter the recipient’s email address and message in the body of the email.
note
To contact DT Support, call
514-733-8355 or 1-800-663-7829
or choose
Help
>
Additional Resources
>
Product Support
.