File Exchange frequently asked questions (FAQs)

It depends on the type of folder to which the file was uploaded.

Yes.

DT Staff Portal and DT Client Portal users can have full or read-only access to these files depending on the permissions that you have given them.

The difference between full and read-only access is:

You can upload files of up to 2 gigabytes (GB). When uploading multiple files, each file can be up to 2 GB.

The duration of a download or upload depends on the size of the file and the speed of your internet connection. To minimize the duration, consider reducing the size of your files by using compressed ZIP files. It might also help to download or upload files early in the morning or late in the evening to avoid high volumes of internet traffic that might affect your internet service provider. Also, if you are using a modem, consider upgrading to a DSL, cable modem, or T1 connection.

Delete your temporary internet files or cache files and then try to view the files again.

If you are typing the file name, make sure the location and name are correct, or browse to the file by clicking the Select Files button.

You can upload the following file types. Other file types can be submitted in a zipped file.