Common

Delete temporary internet files or cached files

Your internet browser stores data from web pages in temporary internet files or cached files. On subsequent visits to a web page, your browser quickly loads the page from those files and downloads only new content from the website’s server. You may occasionally encounter issues where your browser displays the data from the temporary or cached file but fails to download new content.
Example
You might not see files that we have recently uploaded for you. If you suspect that this is happening or you’re experiencing other issues, you should clear your temporary internet files or cached files and then try again.
The steps required to delete temporary internet files or cached files vary by browser. For your convenience, we’ve summarized the instructions for supported browsers below.

Apple Safari

In Safari, you can clear your browsing history or — if you prefer not to clear the history — follow the second set of steps to clear the caches.
Clear your browsing history
  1. Choose Safari > Clear History and Website data.
  2. In the popup, select
    all history
     from the drop-down list.
  3. Click the Clear History button.
Clear the caches
  1. Choose Safari > Preferences.
  2. Click Advanced.
  3. Mark the
    Show Develop menu in menu bar
     box.
  4. Choose Develop > Clear Caches.
Clear the cache on a Mac
  1. Choose Safari > Preferences.
  2. Click the Advanced tab.
  3. Mark the
    Show Develop menu in menu bar
     box, and then close the Preferences window.
  4. Choose Develop in the toolbar, and select Empty Caches.
  5. Close and re-open Safari.

Google Chrome

To delete cached files in Chrome, follow these steps.
  1. Click the
    Customize and control Google Chrome
     button in the upper-right corner of the window and choose More tools > Clear browsing data.
  2. In the
    Time range
     field, select
    All time
    .
  3. Mark the
    Cached images and files
     box.
    note
    If necessary, clear the
    Browsing history
     and
    Cookies and other site data
     boxes.
  4. Click the
    Clear browsing
     button.

Microsoft Edge

To delete temporary internet files from Edge, follow these steps.
  • In Edge, choose Favorites > History.
  • Click the Clear history link.
  • Mark the
    Cached data and files
     box.
    note
    Mark only the
    Cached data and files
     box in the Clear browsing data panel.
  • Click the Clear button.

Microsoft Internet Explorer

To delete temporary internet files from Internet Explorer, follow these steps.
  1. In Internet Explorer, choose Tools > Internet Options, or click the Tools button and choose Internet Options.
  2. In the
    Browsing history
     section of the General tab, click the Delete button.
  3. In the Delete Browsing History dialog, verify that the
    Temporary Internet files and website files
     box is marked and clear all other checkboxes.
  4. Click the Delete button. It may take a few moments for Internet Explorer to delete the files.
  5. Click OK to close the dialogs.

Mozilla Firefox

To delete temporary internet files from Firefox, follow these steps.
  1. Click the Open menu button in the upper-right corner of the window and click Settings.
  2. Click Privacy and Security.
  3. In the Cookies and Site Data section, click Clear Data.
  4. Mark the Cached Web Content box.
    note
    If necessary, clear the Cookies and Site Data box.
  5. Click Clear.

This article applies to:

  • PRODUCT: Onvio
  • Audiences: Client