Common

Manage multiple devices for multi-factor authentication

You can pair more than one multi-factor authentication (MFA) device with your Client Centre login credentials. Having more than one device associated with your account helps ensure that you won't get locked out of your applications if your primary device is lost or inaccessible.

Pair additional devices with your Client Centre login credentials

Complete these steps to add an additional MFA device to your account.
  1. Install the Thomson Reuters Authenticator or another TOTP-compliant authenticator app on the new MFA device that you intend to pair with your account.
  2. Log in to Client Centre.
  3. Click your profile and then click Edit Profile.
  4. On the Profile panel, choose the Multi-factor Authentication tab. Your paired MFA devices are listed here.
  5. Click the Add option link and enter your password.
  6. Follow the prompts to pair your additional device with your account.

Remove a paired device

To remove a paired MFA device from your account, complete these steps.
If multi-factor authentication is
required
 by your accountant, you must have at least one paired MFA device associated with your account. You can remove all additional MFA devices using these steps.
  1. Log in to Client Centre.
  2. Click your profile and then click Edit Profile.
  3. On the Profile panel, click the Multi-factor Authentication tab. Your paired MFA devices are listed here.
  4. Click the Remove icon and enter your password to remove a paired device.

This article applies to:

  • PRODUCT: Onvio
  • Audiences: Client