Request documents or files from a client
Before you start
Make sure you're assigned to a permission group that has
Documents
enabled.Create and send a document request
You can send document requests to anyone, even if they don't have access to Onvio.
- SelectDocumentsand then theCommunicationstab.
- SelectAddand chooseDocument Request.
- Choose a client, and then choose an existing contact or enter an email address for the recipient of the document request.
- Choose theSend via EmailorSend via Client Centercheckbox.note
- If you chooseSend via Client Centerand the recipient is not registered for Client Center, then they will receive an email invitation to register.
- TheSend via Client Centercheckbox will only be enabled if the recipient is an Individual and has a relationship to the selected client.
- In the Document Upload Destination field, selectBrowseand navigate to the folder where you want the requested document to go.
- Choose a request template to use, or enter a description of the files to be uploaded in theDocument Requestfield.
- Select aDue Dateand anExpiration Date. The expiration date defaults to one year from today's date.
- Enter a brief description of the request in theMessage Subjectfield.
- SelectSendwhen you're finished.
The recipient will receive an email that includes a link to upload the requested files.
note
You can request documents from only one recipient at a time.