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Accounts and invoicing

Learn to manage your account and invoices. This includes payment options, late fees, refunds, how to read your billing documents, and the VAT rates for U.K. and Irish purchases.

Direct debit and card payments

Customers paying in British Pounds (GBP) can set up recurring payments by Direct Debit and card by visiting www.tr.com/uki-legal-autopay.

Invoices

Get invoice
You can instantly view and download copies of invoices online using the Self Service Portal.
Pay invoice
All payment information can be found on your invoice.
Check account balance
You can view your balance online using the Self Service Portal.

Credit management

For invoice queries email us.
Alternatively, to speak to someone or make a payment call +44 (0) 345 600 9355 and select option 1.

Late fees

There has been an update to our invoicing policy. From May 1, 2026, we’ll introduce a late fees program on overdue invoices.
Reasons for introducing late fees
Late fees are being applied to encourage timely payment of invoices. Paying on time helps us continue to invest in our products and services and reduces the need for follow-up administration.
Customers affected by late fees
Late fees apply to customers purchasing U.K. legal products (including print, software, and online products) where invoices are issued through Thomson Reuters (Professional) U.K. Limited.
Late fee amount
A late fee of £20 (GBP), €23 (EUR), or $25 (USD) is charged per overdue invoice, regardless of invoice value.
When a late fee is applied
A late fee is applied once an invoice becomes 1 day overdue. If the invoice remains unpaid, additional late fees may be applied every 30 days.
When a late fee isn't charged
Late fees are not charged on invoices that are in dispute, pending electronic payment, or partially paid.
Identify an applied late fee
Late fees appear as a separate line item labeled
Late Fee
 on account statements, past-due notices, and in the Self Service Portal.
Remove or waive late fees
Late fees may be waived if you enroll in Autopay or Direct Debit. Eligible late fees are usually removed within a few days of enrollment.
Disputed invoices
If an invoice is under a valid dispute, no late fee will be charged. Once the dispute is resolved, late fees may apply if the invoice remains unpaid beyond the agreed terms.
Misapplied payments
If a payment was misapplied and this resulted in a late fee, contact us so we can correct the payment and remove the late fee.
Contact us with billing questions
Contact Thomson Reuters Customer Support using the details shown on your invoice or via the Self Service Portal. You can also submit billing queries via contact forms.

Obtain a refund

If you have received a statement or letter from us detailing a credit balance on your account and would like to obtain a refund, complete our secure refund form.

Billing documents

Explaining your Thomson Reuters invoice
Account number
Every customer has an account number, which appears on every document you receive from us.
Customer roles
On most transactions we deal with a single person or organization, however sometimes we deal with more than 1 person or organization, for example where we sell goods to 1 person but ship them to another. These roles are identified on our billing documents as follows:
  • Sold To:
     The person or organization that places an order for goods or services.
  • Bill To:
     The person or organization that receives the invoice for goods or services.
  • Ship To:
     The person or organization that receives the goods or services.
  • Payer:
     The person or organization that pays the invoice (statements are sent to the Payer).
Invoice/credit note number
Quote the invoice or credit note number in any correspondence, especially when making payments.
Invoice numbers begin with 68.
Credit note numbers begin with 66.
Date & tax point
The date this invoice/credit note was raised.
Payment due date
The date by which the invoice should be paid.
VAT registration number
Our documents show both the VAT number for Thomson Reuters (Professional) U.K. Limited and your VAT number (if you have supplied it).
Customer order ref
Your Purchase Order/order reference if you supplied one.
Product ID
The unique product reference, which in most cases will be the publication's ISBN or ISSN.
Product details
A description of the product to which the invoice applies.
Discount
Details of any discount for the order.
Currency
All documents specify the currency in use.
VAT analysis
How VAT has been calculated.
Global order ID
Identifies your order to other Thomson Reuters companies that form part of the supply chain.
Terms of trading
The Terms and Conditions that apply to every order you place with us.
Remittance advice
Return this with your payment. For electronic payments, email details to the address specified on the invoice.
Statement description
Indicates the type of the document.
Statement date
The date on which the statement was generated. Payments received or charges made after this date won’t be shown. Each item on the statement will show the date it was created.
The statement lists all outstanding invoices, including those that are not yet due for payment.
Analysis of balance
This section shows the total balance outstanding along with the sums due for payment and not yet due for payment.

VAT

VAT is a tax on goods or services. Where VAT is charged, it will usually be included in the price of the goods or services you buy. Businesses that are registered for VAT can often reclaim it.

Buy from Thomson Reuters (Professional) U.K. limited – Legal business

Our U.K. VAT registration number
GB 900 548 743
Our EU One Stop Shop registration number for digital services
EU372021562
Our EORI number
GB9000548743000
Customers who pay VAT on our invoices
  • All customers in the U.K. (including the Isle of Man) – for rates refer to the following list
  • EU customers purchasing digital services who have NOT supplied a valid VAT number – according to the prevailing VAT rates in their location
  • Russian customers who purchase digital services – 20% (VAT registration: RU9909516984 KRR: 997789001)
  • South African customers who purchase digital services – 14% (VAT registration: ZA4710268295)
Customers who don’t pay VAT on our invoices
  • Customers outside the EU apart from the exceptions listed earlier. For customers purchasing physical goods, import VAT and duty may be paid on your behalf by the shipper and payable by you on delivery
  • EU customers purchasing physical goods, but import VAT and duty may be paid on your behalf by the shipper and payable by you on delivery
  • EU customers purchasing digital services who HAVE supplied a valid VAT number
  • Customers in the Channel Islands
  • Customers in Gibraltar
  • U.K. and EU customers who can supply a valid HMRC VAT exemption certificate
VAT rates charged to U.K. customers
  • Books: 0%
  • Journals: 0%
  • Loose leafs: 0%
  • Directories: 0%
  • eBooks: 0%
  • Online services: 0%
  • CDs: 20%
  • Conferences/Courses: 20%
  • Directory Adverts: 20%
  • JCT Contracts: 20%
  • Software: 20%

Buy from Thomson Reuters (professional) Ireland limited (Round Hall)

Thomson Reuters (Professional) Ireland Limited's VAT registration number
IE4607955I
Customers who pay VAT
  • All customers in the Irish Republic
Customers who don’t pay VAT
  • All customers outside Ireland
  • Irish customers who can supply a valid Irish Revenue VAT exemption certificate
VAT rates charged
  • Archbold: 0%
  • Bulletin: 0%
  • Hardback book: 0%
  • ISM paper: 0%
  • Journal bound volume: 0%
  • Looseleaf content replacement: 0%
  • Looseleaf release: 0%
  • Multi-volume looseleaf set: 0%
  • Paperback book: 0%
  • Paperback supplement: 0%
  • Replacement binders: 0%
  • Set of books: 0%
  • Single volume looseleaf: 0%
  • White Book: 0%
  • Catalog: 9%
  • Directory: 9%
  • Document: 9%
  • eBooks: 9%
  • Journal binder: 9%
  • Journal issue: 9%
  • Journal offprint: 9%
  • Magazine: 9%
  • Newsletter: 9%
  • 3.5" disk: 23%
  • Advertising: 23%
  • Advise line access: 23%
  • Book/CD pack: 23%
  • Book/disk pack: 23%
  • CD-Rom: 23%
  • CD-Rom + online access: 23%
  • Conference pack: 23%
  • Directory entry: 23%
  • Email: 23%
  • Forms: 23%
  • IE Conference: 23%
  • Journal + online access: 23%
  • Journal/CD pack: 23%
  • Looseleaf + CD pack: 23%
  • Looseleaf, CD, and book: 23%
  • Network license: 23%
  • Online password: 23%
  • Online service: 23%
  • Seminar: 23%
  • Service: 23%
  • Software unit or token: 23%

VAT exemption for charities

Charities aren't exempt from VAT, other than on advertising in which case they need to supply a declaration (visit HMRC for details).

Include a PO number in the account

You can send us your PO number using 1 of these methods:
  • Email us at ukibillingsupport@thomsonreuters.com. In the subject line, include your account number and the words
    Purchase Order
    . You can include the PO number in your email.
  • Complete this form:
    • Include purchase order in the subject.
    • Nature of query:
       Billing
    • Query type:
       Billing inquiry