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Returns

Find out which print products you can return within 30 days of invoice, how to cancel ProView eBooks and how to arrange a free returns collection.

Customer satisfaction guarantee

Under our Customer Satisfaction Guarantee, customers can return the following products to us within 30 days of invoice. Your order will be canceled and your account will be credited (fewer delivery charges):
  • Books
  • Subscription main works
  • Charge By Release and Standing Order subscriptions
  • JCT print contracts
Returned products need to be in their original condition and you need to follow our returns procedure (refer to the following).
eBooks on Thomson Reuters ProView™ may be canceled if you tell us within 7 days of the invoice date. Request a cancellation using the Customer Support general enquiry form.
Sometimes products are sold on different terms. If so, this will be clearly indicated on the order form or promotional material.
Faulty or damaged products may also be returned within 30 days of invoice, as may orders of incorrect goods or quantities.
All returns need to follow our returns procedure, refer to the following.

Returns procedure - U.K. and Ireland direct customers

Print products may be returned to us within 30 days of the date of the invoice under the following circumstances:
  • If they were sold under our satisfaction guarantee
  • If they are faulty or damaged
  • You have been sent the wrong goods or incorrect quantity
  • If the products are U.K. or Round Hall publications
Refer to the following instructions. We'll pay the collection charges.
  1. Contact Customer Service within 30 days from the date of the invoice using our Customer Support general enquiry form.
  2. Providing the return meets the requirements of the Returns Policy, our Customer Support team will authorize the return and arrange free collection of the products.
  3. Our Customer Support team will send a confirmation email including a Returns Authorization Document, a copy of which need to be enclosed in every package being returned.
  4. All returned products need to be returned in their original condition. Repack the products carefully using the original and any supplementary packing (if required) and firmly seal the package.
  5. Verify that the package is ready for collection at the agreed collection point promptly, as the courier is unable to offer specific collection times and won’t automatically make a 2nd collection attempt.
  6. Our courier, DPD, will give you a receipt upon collection with a collection reference. Keep your receipt for future reference.
  7. As soon as the returned products have been received at our warehouse your account will be credited.
If you have any questions about this procedure or don't have a despatch note call the Customer Support team on 0345 600 9355.
To return titles imported from other Thomson Reuters companies use our International Customer Support team enquiry form.

Returns procedure - international customers

Use our International Customer Support team enquiry form for advice on the correct procedure to follow.

Returns procedure - trade customers