Order print products
Find out how to place or change an order, what delivery costs and how long it takes, and what to do if your order hasn't arrived.
Placing an order
To place an order, visit the Sweet & Maxwell website.
For Round Hall products, visit the Round Hall website.
For print sales inquiries, including bulk purchases and eBooks, contact Julie Johnson.
After you've ordered
After you've completed your order, we'll send you an order acknowledgment email with details of the items you've ordered and an order reference number.
Delivery charges
Products from Thomson Reuters (Professional) U.K. Limited are despatched from the U.K.. Delivery charges don't apply to the mainland U.K., Orkney, Shetland, the Western Isles, the Channel Islands, or the Republic of Ireland. Delivery charges do apply to all other EU countries and the rest of the world.
There are no delivery charges for Round Hall products despatched to the Republic of Ireland and the U.K..
If you'd like a quotation for products including shipping charges before you order, use the Customer Support general enquiry form.
Delivery times
For domestic orders, we aim to deliver your order within 3 to 5 working days of stock availability if you're an existing customer. Delivery times may vary for new customers and orders being shipped outside of the U.K..
Change or cancel your order
Because most orders for in-stock items are dispatched on the day they're received, you can usually only change your order on the day it was placed. Call our Customer Support team on 0345 600 9355 with your order number and they'll update or change your order if possible.
To change an order for an in-stock item after the day it was ordered, wait for it to be delivered and request a return using the Customer Support general enquiry form.
Orders for out-of-stock items, or those not yet published, can be changed at any time before the item is in stock or has been published. Call our Customer Support team on 0345 600 9355 with your order number and they'll update or change your order if possible.
Orders that haven't arrived
If your order hasn't arrived within 7 days, contact us on 0345 600 9355 or use the Customer Support general enquiry form.
Customs issues
There are 2 issues that arise from time to time:
- If the despatch note or covering documentation doesn't specifically state that the item is tax exempt, it could get held up until the tax is paid, or until the Customs department are given proof that the item is tax exempt.
- Some Customs departments add handling charges, which are sporadic and vary in amount. These charges need to be paid by the customer. They aren't charges made by either Thomson Reuters or our delivery expert.