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This article applies to:

Print subscriptions

Learn about our print subscription types and how to cancel, change or renew a subscription, or claim for missing issues and pages.
We offer 3 different kinds of print subscriptions:
  • Any Time Start (ATS)
  • Charge By Release (CBR)
  • Standing Order

Any Time Start (ATS)

An
Any Time Start
 subscription is one that runs for 12 months from the date of purchase.

Charge By Release (CBR)

Because some looseleaf main works are not updated regularly, they are unsuited to traditional subscriptions. In these cases, you will be registered to receive all future updates and charged for each 1 individually, as and when you are sent them. Charge By Release subscriptions continues until you terminate the service.
note
Any releases published within 90 days of your original main work purchase will be provided free of charge.

Standing order

Standing Order is available as a purchase option for White Book, Archbold, and Sealy only.
An Any Time Start subscription is one that runs for 12 months from the date of purchase. The advantage of a Standing Order is that you will automatically receive all new editions, plus updates to those editions.
There is no annual charge for a Standing Order. You will be charged for your products once per edition, which covers the main work and relevant updates. You will be notified in advance of your next charge to assist you in monitoring your spend.
Standing Orders continue until you terminate the service.

Subscription cancellations

You can cancel an
Any Time Start
 subscription at any time but you won’t be entitled to a refund if the cancellation is received more than 30 days after the original invoice.
Standing Order or Charge By Release (CBR) subscriptions can be canceled at any point and no further issues or editions will be sent.
To cancel a subscription, complete the Customer Support general enquiry form.

Subscription amendments

If you want to make any amendments to your subscription, such as the quantity, the recipient or to add a new Purchase Order number, complete the Customer Support general enquiry form.

Claims

If you don’t receive one of your subscription issues, complete the Customer Support general enquiry form.

Claims policy

Annual subscription products
These are products that you pay for once a year and receive regular issues or updates throughout the year. Examples include journals, law reports, and looseleaf services.
  • Weekly issues need to be requested within 14 days of receipt of the next issue.
  • Anything published less frequently than weekly (fortnightly, monthly, quarterly) needs to be requested within 30 days of receipt of the next issue.
  • Once a subscription is renewed, it is not possible to claim for issues from the previous subscription period.
  • Grant time for releases/issues to reach their destination before submitting claims. (We give 15 days for U.K. deliveries and an additional 7 days for European ones).
Stand-alone Invoiced Items
These are products that you pay for individually and receive a separate invoice for each item. Examples include books, guides, supplements and Charge By Release looseleaf services where updates are charged for on publication.
  • A claim needs to be submitted within 30 days of the invoice being issued.
Non-UK and Ireland Products
These are products that are published by our partners or affiliates in other countries. The claims policy for these products depends on the publisher and may vary from earlier. Refer to the specific product page or contact the publisher directly for more information.
  • LRA (Australia) and Brookers (New Zealand): The default claims period for both annual subscriptions and Charge By Release products is 3 months.
  • Carswell (Canada), West (U.S.), TTA (U.S.), Sweet & Maxwell Hong Kong, Sweet & Maxwell Malaysia, and Sweet & Maxwell Singapore: The default claims period for both annual subscriptions and Charge By Release products is 45 days.

Missing pages

If you're missing pages from a Looseleaf title, we may be able to supply these; note, this may be chargeable. Complete the missing pages form.
All requests are subject to our terms of trading and may be chargeable if not within our missing pages policy:
  • You're granted 1 free claim of up to 25 pages (50 sides) per subscription per year.
  • Additional requests outside our policy may be charged. We’ll contact you to gain your approval before we process chargeable requests.
  • It may take 6-8 weeks for you to receive missing pages from our printer.

Filing instructions and checklists

All looseleaf releases are supplied with filing instructions and checklists. Should you require replacements, complete this form.

Subscription renewals

All new Calendar Year and Any Time Start (ATS) subscriptions are subject to a continuous subscription agreement. This means that your subscriptions will automatically renew in future years, unless you tell us otherwise.
Before each renewal period we’ll send you an annual subscription statement to let you review your subscriptions. Tell us about any changes within 30 days of the subscription statement date, after which you will be invoiced and your subscriptions will continue for a further year.
For more information, refer to our Ts&Cs.

Bound volume Service

For an additional fee, we can supply you with a hardbound, indexed volume containing all issues of a journal during a subscription year – you don't have to return your original issues.
The Bound Volume Service is excellent value for money and an easy way to avoid misplacing individual issues.

Binders and dividers

All periodicals are supplied with binders and dividers, enabling you to file and protect your issues.
Replacement binders and dividers are available for some periodicals for a small additional cost.