Admin

Enable a disabled user account in GoFileRoom

You'll need an administrator account in
GoFileRoom
 to enable a user account or another administrator account.
As a GoFileRoom administrator you might need to re-enable a user's account after it has been disabled by an administrator, or when GoFileRoom has disabled a user account after the user entered the wrong sign-in credentials more times than allowed by the firm's GoFileRoom settings.
  1. Select
    Administration
    , then
    Manage Users and Groups
    .
  2. Select the
    Users
     tab.
  3. Select the
    Inactive users
     tab.
  4. Mark the user account to enable.
  5. Select the
    Activate
     button.
  6. The
    Active user
     window will appear, select
    Activate
    .
    • If the account you need to enable is your firm's only GoFileRoom administrator account, you'll need to contact Customer Support to give this administrator account a new password.
    • A user can also select the
      Forgot Password
       link on the sign-in screen to enable their disabled account.