Errors

Error: User authentication failed

Scenario

You may get the following error message when you attempt to log in to
Engagement Manager
.
User authentication failed.
To solve this error, try the following solutions in order.

Solution 1: re-enter your login credentials

  1. Close all internet browser sessions.
  2. Re-open your internet browser.
  3. Go to the
    Engagement Manager
     login page.
  4. Enter valid login credentials.
  5. Select
    Sign In
    .

Solution 2: log in to GoFileRoom

  1. Open your internet browser and log in to
    GoFileRoom
    .
  2. If you're able to log in, select
    Applications
     then
    Engagement Manager
     to open
    Engagement Manager
     in a new tab.
    note
    If there's no
    Engagement Manager
     option in the
    Applications
     list, ask a
    GoFileRoom
     administrator to enable
    Engagement Manager
     for your user account.
  3. If you're unable to log in, ask a
    GoFileRoom
     administrator in your firm to review the error message generated by the application.
note
After you've logged in to
GoFileRoom
 you should be able to log in to
Engagement Manager
 again.

Other solutions

  1. Check that you've entered the correct username and password.
  2. Ask a
    GoFileRoom
     administrator to check that you are named as an
    Engagement Manager
     user in
    GoFileRoom
    . To check this, the administrator will need to select
    Administration
    ,
    Manage Users and Groups
    , then select the
    Users
     tab.
  3. Ask a
    GoFileRoom
     administrator to check that you have access to the Clients drawer and have the appropriate Group Permission. To check this, the administrator will need to select
    Administration
    ,
    Manage Users and Groups
    , then
    Groups
    .
  4. Check if your firm has made any IP restrictions which can cause this message in
    Engagement Manager
    .
  5. Check if your firm has an unpaid invoice for
    Engagement Manager
     or
    GoFileRoom
    .

This article applies to:

  • PRODUCT: Cloud Audit Suite
  • Subject: Password,User account