Reports don't show partner or officer's names when the name has an apostrophe

Scenario

Solution A — entity is not integrated with Practice Management

Select the
Summary
tab.
Select
Members / Partners / Directors
.
Select the person with the apostrophe, then
Edit
.
Edit the
Surname
by removing the apostrophe.
Open Microsoft Word, create a new document, then enter 2 apostrophes, which will appear as this: ‘’.
Paste the 2nd of the 2 apostrophes (’) into the person's
Surname
field.
Select
OK
and
OK
again to save and close the windows.
View the report again to check that it shows the person’s name and details correctly.

Solution B — entity is integrated with Practice Management

Open Practice Management.
Select the
Contacts
tab.
Enter the person's name in the filter box to find their record.
Double-click their record to open it.
On the
General
tab, remove the apostrophe from the name in the
Full name
box.
Open Microsoft Word, create a new document, then enter 2 apostrophes, which will appear as this: ‘’.
Paste the 2nd of the 2 apostrophes into the
Full name
in Practice Management.
Open the client record in Practice Management.
Select
Save and close
to save the change.
Open the client in Accounts Production Advanced and check the report shows the name correctly.