Errors

Using log files to identify problems with the Digita FileCabinet print driver

Use the log files discussed below to help resolve problems with the Digita FileCabinet print driver, specifically with the print service. The
CSIFCSVC.LOGCSI
 and
CSIPRINT.LOG
 work together; therefore, it's important that you follow all of the instructions below.
You should not use these logs unless your Technical Support Representative specifically instructs you to do so. After you collect the log files, you will need to send them to the Representative assisting you.

Create the log files

Follow these steps to create the log files.
  1. Navigate to the appropriate folder location.
    • CSIFCSVC.LOGCSI
       – C:\Windows
    • CSIPRINT.LOG
       – the root of the C:\ drive
  2. Choose
    File > New > Text Document
     and name the files as follows.
    • CSIFCSVC.LOGCSI
       – csifcsvc.logcsi
    • CSIPRINT.LOG
       – Create the following
      two
       files:
      csi_driver_debug
       (no filename extension) and
      driver-csiprint.log
    note
    If you are not prompted to confirm that you want to change the filename extension, the file was not properly renamed. Choose
    Tools > Folder Options > View
     and verify that the
    Hide known file extensions
     checkbox is not marked so that you can see the filename extension for all files.
  3. Right-click
    CSIFCSVC.LOGCSI
     and choose
    Properties
    .
  4. On the
    Security
     tab, verify that the
    Everyone
     group is listed and has
    Full control
    . If Everyone is
    not
     listed, add a new group as follows.
    1. Select the Edit button below the Group or user names pane.
    2. In the Permissions dialog, click the Add button, enter
      Everyone
       in the
      Enter the object names to select
       field, and then click OK.
    3. Mark the
      Allow
       checkbox for
      Full control
       in the Permissions for Everyone pane, and then click OK.
    4. In the Properties dialog, click OK to save the new group.
  5. Repeat steps 3 and 4 for the
    driver-csiprint.log
     file.

Run the logs

Follow these steps to create the log file.
  1. Select the Windows button on the toolbar, or press the Windows key on your keyboard.
  2. Enter
    Command Prompt
     in the search field.
  3. Right-click
    Command Prompt
     in the search results and choose
    Run as Administrator
    .
  4. In the Command Prompt window, type
    Net Stop Spooler
     and press ENTER. Then type
    Net Start Spooler
     and press ENTER. This process ensures that the Digita FileCabinet Print Service uses the complete logging for the csifcsc.logcsi file.
  5. Open Digita FileCabinet.
  6. Print a file using the Digita FileCabinet printer driver.
  7. Send the two log files and the driver-csiprint.log file to the Technical Support Representative assisting you.
After the logs have captured the issue, either rename the log files created above, or move them to a different folder. If these files are active, it may impact the application's performance.

This article applies to:

  • Product: digita-filecabinet