Errors

Error: No Outlook profile exists. You will need to set up an Outlook profile...

Scenario

If you have Outlook Express and Outlook installed on your workstation, and you use Outlook Express as your default email application, you may see the following error message when you attempt to send an email from Digita FileCabinet.
Error message
No Outlook profile exists. You will need to set up an Outlook profile and make Outlook your default email application.
If Digita Professional Suite applications other than Digita FileCabinet can send emails without error, and Digita FileCabinet cannot, no error may be displayed.

Solution

Outlook Express uses a simple MAPI convention. If an email application that uses advanced or extended MAPI—such as Outlook—is installed on the workstation, it can interfere with the integration between Outlook Express and Digita FileCabinet. To bypass the error, you can add an environment variable on every affected workstation.
note
Consult with your qualified network technician before making the following changes.
  1. Select the Start button in Windows.
  2. Type
    Advanced System Settings
    in the Search field to open the System Properties.
  3. Select the Advanced tab and click the
    Environment Variables
     button.
  4. In the System variabless section, click the New button.
  5. In the
    Variable Name
     field, type
    csiforcesimplemapi
    .
  6. In the
    Variable Value
     field, type
    1
  7. Select OK in each dialog to accept your changes.
If the error persists, reboot your workstation and try again.

This article applies to:

  • Product: digita-filecabinet