Error: File conversion engine failed error
Scenario
You may see this error when you choose one of the following menu commands in Digita FileCabinet.
File > Send To > File
File > Send To > Email Recipient
Error message
File conversion engine failed
Solutions
Perform one of the following actions to resolve this error.
- Choose a Destination location other than your local C: drive.
- Create a folder on the C: drive and select it as the Sent to destination.
- Verify that a supported version of Adobe Reader is installed.
Internal use only
If the user is getting this error when selecting File > Send To > Email Recipient and they have a supported version of Adobe Reader installed, then try to toggle the PDF Reader in Add-Ons. Open Microsoft Edge and go to Tools > Manage Add-ons and toggle on and off the PDF reader then try again.