Errors

Error: Processing a Large Print Job when printing to Digita FileCabinet

Scenario

If you are printing to Digita FileCabinet using the Digita FileCabinet print driver or are trying to drag and drop a PDF into Digita FileCabinet, you may see this error.
When you print to Digita FileCabinet, the application checks to see there is currently a print job printing. If Digita FileCabinet detects a print job, it displays this message when you start the next print job, so that you know that it is not frozen. However, in some situations this may not be the case, and an error has occurred.
Error
Digita FileCabinet is processing a large print job. Please wait.

Solutions

If you believe an error has occurred, the following tasks may resolve the issue.
  • Choose Help > Repair, and click the Misc tab. If the Reset Print Jobs button is enabled, this indicates that documents that were printed to Digita FileCabinet did not print successfully and are still in a pending state. Click the Reset Print Jobs button and then re-print these documents to bring them into Digita FileCabinet.
  • In Adobe Reader, choose Edit > Preferences > Security (enhanced) and clear the
    Enable Protected Mode at startup
     checkbox.
    note
    An outdated version of Adobe Reader can prevent files from being properly deleted after printing, and this may cause Digita FileCabinet to display the message above. To resolve this, upgrade your Adobe Reader version to the most recent version.
  • Digita FileCabinet may not have deleted the temporary files properly after printing them. Use either method below to delete temporary files.
    • If Microsoft Outlook encountered an error when printing multiple documents to Digita FileCabinet, and you know that you are not currently printing to Digita FileCabinet, navigate to X:\WinCSI\FcabSys\TmpPrn (where X represents the drive where Digita FileCabinet is installed). Open the folder that corresponds to your login name, open the Temp folder, delete any files that are listed, and then try to print to Digita FileCabinet again.
    • Navigate to C:\Windows\Temp and delete the files in this folder.
  • In Virtual Office CS and SaaS this error can be caused by a hidden dialog screen. Check the taskbar to see if adobe reader can be clicked on. If a message appears, click OK then close Adobe Reader. Then click cancel on the processing a large print job message to open the print dialog window.

This article applies to:

  • Product: digita-filecabinet