Errors

Program hangs or takes a long time to open

Scenario

There are various reasons why Digita FileCabinet may take a long time to open, freeze, or generates errors.

Solution

Use the following steps to determine what the issue may be if Digita FileCabinet is taking a long time to open, or if the application freezes.
Thomson Reuters recommends that you consult a qualified technician before performing the steps below.
  1. Run the Desktop setup installation.
  2. Rename the ZFCUMSC (user preferences) and ZFCFOCUS (focus) files.
    1. Close Digita FileCabinet.
    2. Navigate to X:\WinCSI\FcabSys (where X is the drive letter where Digita FileCabinet is installed).
    3. Right-click the
      ZFCUMSC.<username>
       file (where <username> corresponds to the person experiencing the issue).
    4. Select
      Rename
       and rename the file to
      ZFCUMSC.old
      .
    5. Navigate to X:\WinCSI\FcabData\$sysdata (where X is the drive letter where Digita FileCabinet is installed).
    6. Right-click the
      ZFCFOCUS.<username>
       file (where <username> corresponds to the person experiencing the issue).
    7. Select
      Rename
       and rename the file to
      ZFCFOCUS.old
      .
    8. Open Digita FileCabinet.
  3. Disable the Digita FileCabinet Home Page.
  4. Change the Windows Default Printer to another printer.
  5. Restart your computer in Safe Mode With Networking to determine the following.
    • If the application opens with conflicts in Safe Mode, we recommend, with the assistance from your qualified IT professional, that you identify and eliminate any conflicts. When you're able to clear the conflicts successfully, restart your computer and reopen Digita FileCabinet normally.
    • If the application opens without any issues in Safe Mode, it may be an environmental issue that is affecting the application. We recommend that you contact your qualified IT professional for further assistance.

This article applies to:

  • Product: digita-filecabinet