Personal, Business, and Trust Tax Support
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This article applies to:

  • Product: Digita Personal Business and Trust Tax

Error: return created in Personal Tax stuck in Submissions folder of the Online Filing Manager

Scenario

After you tried to submit a tax return through the Online Filing Manager you find it has become stuck in the Submissions folder.

Cause

Tax return submissions can become stuck in the Submitted folder if the HMRC server has not sent a response to the Online Filing Manager. This could happen if there's a temporary problem with HMRC's server, or when the server is busy.

Solution

  1. Checking HMRC’s Service Availability and Service Issues web pages to makes sure that HMRC are not currently experiencing a problem with their servers or that they have not taken them offline for routine maintenance:
  2. Go to
    Tools
    , then
    Online Filing Manager
    .
  3. Select the submitted folder, then
    Check All/Check Status of Online Filing Submissions
    .
    note
    This should move your client into either the
    Accepted
     or
    Rejected
     folder
  4. If the client's return remains in the Submitted folder, retry steps 1 and 2 periodically for 2 days.
  5. If after 2 days the client's return is still in the Submitted folder, we recommend that you contact HMRC to determine whether they received the tax return and, if so, have they accepted or rejected it.
  6. If you submitted the return and you have the
    Manually Change Submission Status
     permission, take the following steps:
    1. Go to
      Tools
      , then
      Online Filing Manager
      .
    2. Select the
      Submitted
       folder.
    3. Right-click on the submission and select
      Change Submission Status
      .
    4. Select either
      Change status to Accepted
       or
      Change status to Rejected
      .
    5. Enter a reason why you need to change the submission status.
  7. If you did not submit the return and you have the
    Manually Change Submission Status
     permission, take the following steps:
    1. Go to Windows
      Start
       button.
    2. Select the
      Digita
       folder, then
      Online Filing Manager
      .
    3. Sign in with your credentials for Personal, Business and Trust Tax.
      note
      The external Online Filing Manager may hold details of submissions made in both Personal, Business and Trust Tax, and Corporation Tax. If you sign in with credentials that are not for Personal, Business and Trust Tax (for example, ‘Administrator’), then when you highlight the folders, you will not see any details.
    4. Select the
      Submitted
       folder in the folder tree for Digita Personal, Business and Trust Tax.
    5. Right-click on the relevant submission and select
      Change Submission Status
      .
    6. Select either
      Change status to Accepted
       or
      Change status to Rejected
       as necessary
    7. Enter a reason why you need to change the submission status.