Personal, Business, and Trust Tax Support

SA800 filing error: 8239 Entry in A11, complete A12 in Personal Tax

Scenario

You may get the following error message when filing SA800 with Personal Tax.
Error message
SA800 Filing Errors - Error #8239: There is an entry in A11. Please complete A12.
XML Location:
/hd:GovTalkMessage[1]/hd:Body[1]/ptr:IRenvelope[1]/ptr:SApartnership[1]/ptr:Partnership[1]/ptr:OtherInformation[1]/ptr:TaxPayerAddress[1]

Cause

This error may be caused by the client's address not having at least 2 lines.

Solution

  1. Select
    Edit
    ,
    Client Detail
    , then
    Address
    .
  2. Add the 2nd line of the address.
  3. If the record is integrated with Practice Management:
    1. Select
      Edit
      .
      note
      This will open the client in Practice Management.
    2. In Practice Management, go the
      General
       tab to update the address.
    3. Select
      Save and Close
      .
  4. Once the address is updated in Personal Tax, go to
    Form
    , then
    Other Return Information
    .
  5. On the
    Client Details
     tab, check that the 2nd line of the address is shown.
  6. If the Tax Return is finalised, you'll need to mark, then immediately clear the
    Edit current year details
     checkbox.
    note
    You will get a message: 'This will restore this year's details to the current details on the client card. Are you sure you want to continue?'
  7. Select
    Yes
    .

This article applies to:

  • Product: Digita Personal Business and Trust Tax
  • Subject: Clients