General

Enabling Microsoft Exchange in Digita Virtual Office for a Digita NetStaff user

Microsoft Exchange is an email service option available with Digita Virtual Office. This will allow you to access email using Microsoft Outlook in that environment. A domain name is required for the setup of Microsoft Exchange. Once the account is active, you can sync the email messages with phones and tablets using Active Sync.
note
Microsoft Exchange is billable (some exceptions may apply).
The user must have Virtual Office CS or SaaS permissions enabled before the Microsoft Exchange account can be set up.
  1. In the Admin tab of the navigation pane, click the
    Users
     link in the Digita NetStaff section.
    note
    If you don’t see this link, you don’t have access to this area.
  2. In the Users pane, enter any part of the user’s name or login in the
    Find
     field, and click the user’s name. Digita NetFirm displays the user’s information on the right.
    Delete the entry from the
    Find
     field to view the full list of users.
  3. In the Settings section, click the Enable button for Microsoft Exchange.
    You can also disable Microsoft Exchange here.
  4. In the Digita Virtual Office Microsoft Exchange Settings dialog, enter the email addresses the user will access through Microsoft Exchange.
    note
    • The first email address that you enter for the user is considered his primary email address. You can enter additional email addresses for which the user should receive mail, but the additional addresses cannot match the primary address of any other user.
    • Messages sent via Exchange will use the primary email address as the "From" address. Secondary or alias accounts cannot be used.
  5. Click Enter.
    If you click the Enable button for Microsoft Exchange again, you will see a "Setup in progress" message to the right of each email address. This message appears until the Thomson Reuters Digita Virtual Office administrators set up the account for each email address, which takes 3 – 5 business days. As each account is set up, the message changes to "Active." Note that the Exchange account will be active for this portal until the portal is deleted.
  6. One-time setup:
     After the status of the first Exchange account that your firm adds changes to "Active," you need to configure Microsoft Exchange. You do not need to repeat this step for exchange accounts that your firm adds later.
    If you configure Exchange before the status of your firm’s first Exchange account changes to Active, the staff member may be without mail for several days.
note
ActiveSync allows Microsoft Exchange users to access their Microsoft Outlook personal calendar, contacts, and email through a phone or other personal handheld device. Before a Digita NetStaff user can synchronize Digita Virtual Office Outlook data with an Android, Blackberry, iOS, Windows Mobile, or Palm device, you must complete the Microsoft Exchange setup for the Digita NetStaff user.

This article applies to:

  • Product: Digita Virtual Office