NetStaff

Mobile device inaccessible: Generating a temporary login code

When a user cannot log in using multi-factor authentication — such as when the user lost their phone, got a new tablet, or otherwise cannot access the Thomson Reuters Authenticator app — administrative users can generate a temporary, 24-hour numerical code to enable the user to log in.
note
The firm administrator can contact our Support team to have a code generated.
To generate a code, follow these steps.
  1. Log in to your Digita NetStaff account.
  2. In the Admin tab of the navigation pane, do one of the following.
    • Click the
      Users
       link in the Digita NetClient section to generate a code for a client.
    • Click the
      Users
       link in the Digita NetStaff section to generate a code for a staff member.
    note
    If you don't see these links, you don't have access to these areas.
  3. Select the user.
  4. In the Identification section, click the View Settings button next to Multi-factor Authentication.
  5. In the dialog that opens, click the link to generate a temporary, 24-hour numerical code.
  6. Provide the code to the user. They can use this code by clicking the
    Enter a code
     link on the application login screen.
While you have an active temporary code, disconnecting your paired mobile device does not automatically disable multi-factor authentication for your account. If you disconnected your mobile device after receiving a temporary code, you can still access your applications via the following methods.
  • If multi-factor authentication
    is optional
     for your firm, access your applications with the temporary code until it expires. This keeps the addtional security of multi-factor authentication in place until you can register a new device . If you do not register a new device, multi-factor authentication is disabled once the temporary code expires.
  • If multi-factor authentication
    is required
     for your firm, access your applications with the temporary code until it expires. This keeps the addtional security of multi-factor authentication in place until you can register a new device. After the temporary code expires, you will be required to register a new device before accessing your applications.
Temporary codes expire 24 hours after they are generated.

This article applies to:

  • Product: Digita Virtual Office