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Uninstall, download, and install Citrix Workspace

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Reinstalling Citrix Workspace may be required during Citrix Workspace updates, Virtual Office CS / SaaS migrations, or as part of troubleshooting Citrix issues.

Uninstall and reinstall

Note for Digita FileCabinet users
If you use the Digita FileCabinet Virtual Office print driver, you need to uninstall it after you uninstall Citrix. Then install it again after installing Citrix.
First, uninstall Citrix Workspace
You'll need to uninstall Citrix Workspace and delete all Citrix-related program files and folders. Watch the video or follow the written steps below.
note
This video covers uninstalling from Windows 10.
Uninstall from Windows 10
  1. Open the Control Panel and click the
    Uninstall a program
     link.
  2. Click
    VO Citrix version [version #]
     in the list of applications, then click Uninstall.
  3. Click
    Citrix Workspace
     in the list of applications, then click Uninstall.
  4. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find. To rename a folder, right-click and choose rename, then add ".old" to the end of the folder name.
    • C:\Program Files (x86)\Citrix
    • C:\Program Files\Citrix
    • C:\Users\%username%\AppData\Local\Citrix
    • C:\Users\%username%\AppData\Local\ICA Client
    • C:\Users\%username%\AppData\Roaming\Citrix
    • C:\Users\%username%\AppData\Roaming\ICA Client
    note
    The AppData folder is hidden by default. You may need to make hidden folders visible to gain access to it, or manually enter the path in the address bar in Windows Explorer.
  5. Reboot your computer.
Uninstall from Windows 8.1
  1. Open the Control Panel.
  2. Click
    Uninstall a Program
     under Programs in the Category view, or click
    Programs and Features
     in the Large icons or Small icons view.
  3. Highlight the Citrix application(s). If
    VO Citrix version [version #]
     is listed, remove that first.
  4. Click the Uninstall button above the program list.
  5. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find. To rename a folder, right-click and choose rename, then add ".old" to the end of the folder name.
    • C:\Program Files (x86)\Citrix
    • C:\Program Files\Citrix
    • C:\Users\%username%\AppData\Local\Citrix
    • C:\Users\%username%\AppData\Local\ICA Client
    • C:\Users\%username%\AppData\Roaming\Citrix
    • C:\Users\%username%\AppData\Roaming\ICA Client
    note
    The AppData folder is hidden by default. You may need to make hidden folders visible on the PC to gain access to it, or manually enter the path in the address bar in Windows Explorer.
  6. Reboot your computer.
Then download and reinstall Citrix Workspace
Once Citrix Workspace is uninstalled and all Citrx-related files are removed, you can download and install a new copy. Watch the video or follow the written instructions below.
note
This video covers downloading and installing with Windows 10 and Chrome.
  1. Log in to Digita NetStaff .
  2. In the Digita NetStaff tab of the navigation pane, click the
    Applications
     link.
    note
    If you don’t see this link, you don’t have access to applications through Digita Virtual Office.
  3. From the Setup menu near the upper-right corner of the screen, choose Citrix.
  4. The steps required to install Citrix Workspace vary by browser. Click the name of your browser to view the remaining steps.
    Chrome
    1. Click the VOCitrixWorkspace.exe button in the bottom left corner of the window.
      Windows 10 users will need to choose open in folder, then right click on the file and choose run as administrator.
    2. In the Setup - VO Citrix dialog, click
      Install
      .
    3. When the installation is complete, click
      Finish
      .
    If you experience any issues installing or running VOCitrixWorkspace.exe, try running the installation as administrator, or disable the user account control (UAC) setting.
    Firefox
    1. In the Opening VOCitrixWorkspace.exe dialog, click the Save File button.
      Windows 10 users will need to choose save file, then right click on the file and choose run as administrator.
    2. The Downloads dialog opens. In this dialog, double-click VOCitrixWorkspace.exe.
      note
      If you are prompted with an Open Executable File? dialog, click OK.
    3. In the Open File - Security Warning dialog, click the Run button.
    4. When the installation is complete, click OK.
    Microsoft Edge
    1. In the File Download - Security Warning dialog, click the Run button.
      Windows 10 users will need to choose open in folder, then right click on the file and choose run as administrator.
      note
      If you are also prompted with an Microsoft Edge Security Warning dialog, click the Run button.
    2. When the installation is complete, click OK in the Citrix online plug-in installation dialog.

Updates

Some versions of Citrix Workspace will periodically check for updates. We recommend that you set your preferences to not check for updates. You can do this using the following steps.
  1. Right-click your Citrix Workspace icon in the system tray and choose Advanced Preferences.
  2. In the Advanced Preferences dialog, click the Workspace Updates link.
    If you do not see this option, you don't need to turn off update notifications.
  3. Select "No, don't notify me".

Any other issues

Visit the Tips and troubleshooting section of the Citrix Workspace overview. You'll also want to make sure you meet the requirements for using Citrix Workspace; there are some environmental settings like antivirus and firewall that can interfere with the installation and usage of Citrix. Sometimes these issues come to light during the uninstall / reinstall process.
Internal use only
The Citrix Cleanup Utility is built into the Citrix install, therefore this tool should only be used as a last resort. This tool should be used by the firm's qualified IT professional.
After attempting the steps above, if users are experiencing errors from older versions of a Citrix client, they can try to run the Citrix Cleanup Utility. A copy of the Cleanup Utility can be found in the Files section of the Web Services & FileCabinet team in Microsoft Teams.

This article applies to:

  • Product: Digita Virtual Office