Help and Support
Search
Search Errors Help and Support.

This article applies to:

  • Product: Companies House Accounts Filing,Digita Accounts Production,Digita Accounts Production Advanced,Digita Company Secretarial,Digita Corporation Tax,Digita Corporation Tax Advanced,Digita Personal Business and Trust Tax,Digita Practice Management

Troubleshoot Digita Suite Database Backup Errors

You may encounter one of the following errors when using the database backup:
  • Appears to freeze during use on a Windows PC.
  • Hangs on the title screen or crashes during loading.
  • Fails to complete a backup and displays the ‘Could not backup database’ error message.
  • A password entry dialog box displays on launch.
important
You can only use the Digita Database Backup Tool on the server or a standalone machine, it won't work from a node or workstation. 
Hangs on the title screen or crashes during loading
  1. Check that the
    SQL Server (MSSQLSERVER)
    service is running:
    1. Type ‘
      services
      ’ in the
      Windows
      Search
       box
    2. Select the
      Services
       app from the search results
    3. In the
      Service Manager
       dialog box, scroll through the list to find
      SQL Server (MSSQLSERVER)
    4. Ensure that the
      status
       of
      SQL Server (MSSQLSERVER)
      is set to
      Running
      and close the dialog box. If there is no
      SQL Server (MSSQLSERVER)
      service,
      Digita Database Backu
      p will not work. 
  2. Uninstall
    Digita Database Backup
     from the affected machine:
    1. Type ‘
      Control Panel
      ’ in the
      Windows
      Search
       box
    2. Select
      Control Panel
       from the search results
    3. Select the
      Uninstall a program
       link
    4. Select
      Digita Database Backup
      , then select the
      Uninstall
       button.
  3. In
    Windows
    File Explorer
    :
    1. Find and delete the file C:\ProgramData\Digita\
      Database Backup
    2. Find and delete the file C:\Program Files (x86)\Digita\
      Database Backup
      .(If the
      ProgramData
      folder does not appear in the
      C:\
       directory, select the
      View
       tab in
      File Explorer
      , then select the
      Hidden items
       check box.
  4. Create a fresh installation of
    Digita Database Backup
    , version.1.5:
    1. Select the following link to begin downloading a zip folder containing version 1.5 of Digita Database Backup (zip folder, 24.4 MB)
    2. Save the zip folder to a convenient location, extract the compressed files, double-click on
      setup.exe
       and follow the installation instructions.
  5. Update the fresh installation of version 1.5
    Digita Database Backup
     to version 2.0:
    1. Select the following link to download a zip folder containing version 2.0 of Digita Database Backup (zip folder, 37.2 MB)
    2. Save the zip folder to a convenient location, extract the compressed files, double-click on
      setup.exe
      , and follow the update instructions.
    note
    Due to a bug, which we are working to resolve, some versions will not function properly unless you already have version 1.5 installed and have then updated it to the version you require. Also, remember that compressed files in zip folders must be extracted before they can be used to install and update
    Digita Database Backup
    .
  6. Check the compatibility of your current version of
    Digita Database Backup
     with the version of
    SQL Server
    you have installed on you main machine/server:
    1. Digita Database Backup
       version 2.0 is compatible with
      SQL Server 2016
       to SQL Server 2019
    2. Digita Database Backup
       version 1.7 is
      compatible with
      SQL Server 2008R2
       to SQL Server 2014                                                  
    3. Digita Database Backup
       version 1.5 is
      not
       compatible with
      SQL Server 2016
       and newer versions.
Fails to complete a backup and displays the ‘Could not backup database’ error message
  1. If you are currently using version 1.5 of
    Digita Database Backup
    , take the following steps to update it to version 1.6:
    1. Select the following link to download a zip folder containing version 1.6 of Digita Database Backup (zip folder, 37.2 MB)
    2. Save the zip folder to a convenient location, extract the compressed files, double-click on
      setup.exe
      , and follow the update instructions.
  2. Ensure that there is sufficient space available on the drive where you are storing
    Digita
     database backups and archives.
    note
    Database backups are saved to the
    Microsoft SQL Backup
     folder, which by default is the
    C:/
    drive, but this location may be different in non-standard setups. If
    Archive
     is selected, archived SQL backups will be stored in the specified location.
A password entry box displays on launch
This an be caused by the
Windows
user not having administration permissions setup in
SQL Server
. Take the following steps to add administration permissions:
  1. Open
    SQL Server Management Studio
    .
  2. Login as the
    SA
     user.
  3. Select
    Security
     then
    Logins
    to expand these sections.
  4. Create a new login account for the
    Windows
     user with the password entry problem.
  5. Select the
    Server Roles
     page.
  6. Select the
    sysadmin
     check box.
Appears to freeze during use on a Windows PC
Digita Database Backup
 may appear to freeze because a
Backup Scheduling
 dialog box is hidden behind the main screen. Taking the following steps will resolve this problem.
  1. Launch
    Digita Database Backup
    .
  2. When it appears to freeze, right-click anywhere on the
    Notification
    bar
     at the bottom of your
    Windows
     Desktop (or press and hold
    Ctrl
    +
    Alt
    +
    Delete
    ) and select
    Task Manager
     from the pop-up menu.
  3. Find
    Digita Database Backup
     in the list of
    Apps
    (you may need to select the
    More details
     arrow to see the full list):
    1. Select the arrow to the left of
      Digita Database Backup
       to expand the list of processes
    2. Right-click on the
      Backup Scheduling
       process
    3. Select
      Switch to
      from the pop-up menu
    4. Immediately after selecting
      Switch to
      , press
      Alt
      +
      Spacebar
      .
  4. Select
    Move
    from the pop-up
    Window
    menu
    , then immediately use your keyboard arrow keys or mouse to move the hidden window into view.
  5. Press the
    Enter
    key to fix the window into view. (In order to prevent the issue reoccurring, select the
    Don't show this message again
    check box).
  6. Select the
    OK
    button to return to the
    Digita Database Backup
     main screen.