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This article applies to:

  • Product: HighQ,HighQ
  • Subject: Add-in,Add-in

TR HighQ app for Microsoft Teams

The
TR HighQ
 messaging extension for Microsoft Teams allows HighQ Collaborate users to share files, folders and sites with other users in a Microsoft Teams personal chat, group chat or Teams channel, and upload files to a HighQ site directly from the Microsoft Teams app (desktop or mobile).
note
A HighQ Collaborate account is required to use this application.
To find out how the HighQ platform can help your business, visit this page for further details and to book a demo.

Finding the app in the Teams App Store

Open
Microsoft Teams
. Select
Apps
 at the bottom of the Teams window.
note
Alternatively, click the
More
 icon (three dots) then
More apps
.
Search for 'TR HighQ' in the Microsoft Teams App Store.
Click the
TR HighQ
 card to display the store listing.

Installation

The store listing displays details about functionality, along with permissions required to run the app. Select
Add
 to start the installation.
In Microsoft Teams, the TR HighQ actions menu should open in your current chat session; tap either
Share content from HighQ
 or
Upload file to HighQ
 from the actions menu to start the login process.
note
In some cases, the
HQ
 icon is not automatically added to message composition box. If this is the case, click the
More actions
 (three dots) menu, right-click the HQ icon and select
Pin
 to pin it to the message composition box.
Microsoft Teams displays a splash screen that shows more information about the app. Select
Get started
 to continue with the installation.
In the next screen, enter the domain for the instance you are using in your organisation (e.g. collaborate.yourdomain.com). Select
Connect
 to continue.
note
If an invalid instance domain is entered, an error message is shown under the
Connect
 button. Please contact your support team if you are unable to recall your instance domain.

Authentication with your instance

After you have entered a valid instance, the browser opens to complete the authentication process with HighQ. Enter your email address and password for the instance.
note
Depending on how your instance is configured, it may require further authentication steps, such as entering a PIN sent to your email or using your phone for two-factor authentication. Follow the steps shown in your browser.
In the final step of the authentication process, an authorisation screen opens. Click
Allow
 to continue.
When you see an authorisation success message, close the browser and return to Microsoft Teams.

Sharing content from HighQ

If you need to provide access to a HighQ site, folder or file in a private chat or channel conversation (with the exception of private channels, where third-party messaging extensions are disabled), select
HQ
 then
Share content from HighQ
.
You see a window that displays content from your HighQ instance; content is listed under three tabs:
Browse
,
Recent
 and
Favourites
.
By default, the
Browse
 tab is active and shows a list of sites available to you. Click a site to open folders and files.
Click the
Recent
 tab to show a list of folders and files you have recently opened or interacted with.
note
For information on how to view and manage currently shared files in the HighQ platform, including the ability to unshare files (in the event links to content are shared in error), please visit
View and manage currently shared files
.
Click the
Favourites
 tab to show a list of sites, folders and files you have set as favourites.
note
Sort and filter
Use the sorting options under the
Browse
 and
Favourites
 tabs to re-order the list by name (sites, folders and files), date (folders and files only) or size (files only), in ascending or descending order.
Use the filtering options under the
Browse
,
Recent
 and
Favourites
 tabs to limit the list to show only sites, folders or files.
Click the radio button next to the folder or file you wish to share.
Select
Next
 to open the
Share settings
 window. You can apply restrictions that limit how your shared content can be accessed:
  • Use options in the
    Accessible by
     menu to limit access to anyone with the link, users within your organisation, any registered system user or anyone with the password (an additional password field is available if this is selected).
  • Use options in the
    Download rights
     menu (when sharing files only) to allow recipients of the link to edit, download or print, view your content only or to be able to edit, download, view and print.
    • For the
      View only
       option, toggle
      Watermark
       to apply a watermark when users access the document in the document viewer.
    • For the
      Edit, download, view or print
       option, toggle
      Approve new versions
       to enable or disable your ability to approve new versions of the document.
  • Use options in the
    Link expires
     menu to limit the length of time the content is accessible to
    2
    ,
    7
     or
    30
     days. Alternatively, select
    Never
     if you do not need the link to expire.
  • Toggle
    Notify me when recipients edit, download, view or print
     to receive email alerts when other users access the link and interact with your content.
    .
When you have set restrictions, select
Share link
 to create a Share link card in your chat session. The card is not posted immediately, so you can add a message before you click the Send icon under the composition box.
Other participants in your chat session see the card and can click the
View
 button. This opens your content from the HighQ instance, in their browser.
note
Anyone in the private/group chat or Teams channel can click the link, but your share settings are always applied; only authorised recipients can access your content.
note
For information on how to view and manage currently shared files in the HighQ platform, including the ability to unshare files (in the event links to content are shared in error), please visit
View and manage currently shared files
.

Uploading files to HighQ

If you download files from a Microsoft Teams channel or chat session, you can upload those files to a site on your HighQ instance without leaving Microsoft Teams. Select
Upload file to HighQ
 from the
HQ
 icon; the
Upload file
 window opens.
You can either drag and drop a file from your computer's desktop or file explorer, or select
Browse your device
 to browse to a file on your computer.
The selected file is shown at the top of the window.
Navigate to a folder in your HighQ instance, then select the radio button next to the folder.
Select
Upload file to HighQ
 to copy your file to the specified location. When the upload is complete a tick mark is shown at the end of the progress bar.
note
Optionally, select
Share link
 to add a link to the uploaded file (in your HighQ instance) to your current chat session or channel.
The
Share link
 window opens; you can apply restrictions that limit how your shared content can be accessed.

Configuring options

Select
Options
 from the
HQ
 icon to open app settings.
In the
Default share settings
 tab, you can define restrictions that are applied by default when sharing content from HighQ in Microsoft Teams.
note
There are separate share settings for
My files
 and
Team sites
 so you can set different defaults, if required.
At the bottom of the
Default share settings
 tab, toggle
Show dialog when sharing
 to enable or disable the
Share settings
 window when you share links in Microsoft Teams (only your default settings are applied).
The
Account information
 tab lists your user name, user email and instance name/domain.
To log out of the app, or to switch instances, click the
Logout
 button.

Uninstalling the app

You can remove the app at any time; right-click the
HQ
 icon under the message composition box and select
Uninstall
.

Accessing the TR HighQ app on a mobile device

If Microsoft Teams is installed on one of your devices, the same configuration is available on all your devices running Microsoft Teams with the same account.
In the Microsoft Teams app for iOS or Android, tap the plus (+) icon next to the message box to access the TR HighQ messaging extension.
A panel shows your message extensions.
Tap the
HQ
 icon to show TR HighQ extension actions.
Tap an action to display the appropriate list, similar to the desktop app:
  • Share content from HighQ
  • Upload file to HighQ
  • Options
Managed profiles
If your mobile device is administered under your company's managed profile, you must have both the Microsoft Teams app and a browser, such Chrome or Safari, installed and accessible in the same managed profile.
note
Both apps must be installed for the TR HighQ app to function correctly.

Special notes

note
There is a known limitation when running Microsoft Teams in the Safari browser.