Self-Service Q&A usage report
The Self-Service Q&A usage report shows overall chat panel usage across the system. This displays users' engagement levels across Q&A chats.
To access the report, within the system level, navigate to
System reports
> CoCounsel reports
> Self-service Q&A usage report
.
- Site- The name of the site where Self‑Service Q&A is enabled.
- Origin- The Custom page from which the Self‑Service Q&A was accessed.
- Users- The number of users who interacted with Self‑Service Q&A.
- Searches- The total number of searches performed.
- Success- The number of successful responses returned.
- Failed- The number of searches that did not return a successful result.
- In progress- The number of searches that are still being processed.
Data can also be reviewed for a specific time period using refinements such as
Date: Last month
. The report supports exporting data (Export
) for further analysis.Filters and Search
Use the
Filters
window to further narrow down the report data. Applied filters are displayed at the top and can be cleared using Clear all
.
Navigation and Pagination
Results are displayed in pages, with pagination controls at the bottom of the report. Use Previous, Next, or enter a page number to navigate through the report.
The Items per page option allows you to control how many entries are shown at once.