HighQ MCP

Get Started with HighQ MCP: Connect and Authorise

This guide describes how end users can connect to an existing HighQ MCP connector and complete authentication.
Prerequisites
:
  • Claude Desktop installed (download here).
    note
    Always update to the latest version for best results.
  • Ensure you have HighQ MCP configured at the Enterprise level by the Primary Owner or Owner.

Set up HighQ MCP connector

The steps below describe how to set up the HighQ MCP connector:
Access Admin Settings & Connectors
  1. Open the Claude Desktop application, click on your profile icon in the bottom-left corner, and select
    Settings
    .
  2. Under
    Settings
     >
    Connectors
    , as a User of Claude Enterprise, you will see HighQ MCP already visible under Connectors with an option to connect.
Authenticate to HighQ
  1. Click
    Connect
     next to the HighQ MCP connector. A browser window will open, directing you to the HighQ login page. Enter your credentials, review and
    Allow
     the authorisation request.
  2. As a user of the HighQ instance, you will authorise HighQ MCP to access your account on Claude.
Verify Connector is Enabled
After successful authentication, you will automatically return to the
Settings
 >
Connectors
 page, where you will see:
  • HighQ MCP is listed under connectors.
  • A CUSTOM badge appears next to the connector name, and a "
    Configure
    " button.
  • Connector URL displayed: https://[your-instance].highq.com/[site-name]/mcp.
Configure Tool Permissions
Once the connector is enabled, you can configure which HighQ tools Claude can use:
  1. Click Configure next to the HighQ MCP connector.
  2. You'll see the Tool permissions section showing available HighQ tools via the HighQ MCP server
    .
  3. As a User of Claude Enterprise, you will see 26 available tools and options to custom control permission access of each tool, which you can control with options Always allow, Ask first and Block.
    • Always allow
      - Claude uses the tool automatically without asking.
    • Ask first
       - Claude requests permission.
    • Block
       - Claude cannot use this tool at all.
  4. You can also do Bulk custom permission access for all or a bunch of tools at once.
Access HighQ MCP on Claude
  1. Open the Claude chat interface.
  2. Click the + button to access connectors, and you should see HighQ listed among your available connectors.
  3. Enable it to start querying your HighQ data.

Test Your Connection

Try these sample queries in Claude to verify your setup:
  1. Basic Connection
    :
    Give me the name and key details of the last site I accessed in this HighQ instance.
  2. Folder Navigation
    :
    List all folders in the Project Blue site.
  3. Document Search
    :
    Show me documents uploaded to the Active Matters folder in the last 7 days in the Project Blue site.
  4. iSheet Access
    :
    What iSheets are available in the Project Blue site?.
  5. Document Content
    :
    Find documents in the Litigation folder containing 'summary judgment'.
If a test fails, see the Troubleshooting section below.

Revoking Access

Access to HighQ MCP can be revoked at any time:
  1. From Claude Desktop
    : Admin Settings > Connectors > Configure HighQ MCP > Uninstall.
  2. From HighQ
    : Revoke the HighQ MCP connection from your HighQ account or connected applications settings.
Revoking access immediately disables Claude's ability to access your HighQ data. Authentication tokens are deleted from your local system.

Tips and Best Practices

  • Review and approve tool permissions carefully before first use.
  • Use '
    Ask First
    ' mode for sensitive tools until you are comfortable with the integration.
  • Regularly review connected applications in your HighQ account settings.
  • Revoke access immediately if you suspect unauthorised use.
  • Monitor API usage through the built-in tracking tools.
  • Verify that the connector is enabled (check the + menu, the toggle should be blue).
  • Complete personal authorisation if this is your first time using the connector.
  • Fully restart Claude Desktop by quitting and reopening the application if you experience issues.
  • Confirm that your corporate firewall allows connections to the HighQ domain.

Troubleshooting

If you are experiencing issues with the HighQ MCP server, here are some common issues and solutions for HighQ MCP.
  1. HighQ connector not visible or enabled?
    • Ensure you're using Claude Desktop and have the correct role.
    • Check that the connector is enabled in Admin Settings > Connectors.
  2. Authentication fails?
    • Verify your HighQ credentials or SSO setup.
    • Clear browser cookies for the HighQ domain and try again.
    • Ensure your HighQ account is active and not locked.
  3. Connector shows 'Disconnected'?
    OAuth tokens may have expired. Click Connect again to re-authenticate.
  4. Tools return errors or empty results?
    Your HighQ account may lack permission for the requested data. Access is limited to what your account can view.
  5. MCP server URL not working?
    • Confirm the URL format with your HighQ administrator: https://[your-instance].highq.com/[site-name]/mcp.
    • Remove any trailing spaces or extra characters.
  6. Claude not using HighQ tools?
    Reference HighQ data explicitly in your prompts (e.g., "Using my HighQ connection, …").
  7. Admin cannot see connector?
    Ensure you have connector management permissions. If not, contact your Claude account manager.
  8. API rate limits exceeded?
    Use the prompt "How many API calls have been used?" to check usage. For persistent issues, contact your HighQ admin.

This article applies to:

  • Product: HighQ
  • Subject: AI