Publisher Email Bounceback Management
The bounceback management area allows administrators to manage bounceback emails within Publisher, with more meaningful data.
This will provide scalability for large volumes of data to be managed in bulk, including errors for reasons such as the organisation, domain or user does not exist.
note
Please note that this is currently for the preference emails only. E.g. Daily, weekly, monthly and the alerter services.
To access the Bounceback management section, navigate to your profile dropdown and select
System admin
:
The
System admin
screen is displayed. Within the System admin
screen, navigate to System settings
> Bounceback management:
The screen opens.
Bounceback management
note
Please note that the Bounceback management screen is only available if it has been enabled by HighQ.
Managing your email bouncebacks
Within the
Bounceback management
screen, you will have access to a list of all of the emails that have bounced back, along with the reason, the error code, the user name and email address etc.:note
Please note that we have introduced a change to manage bounceback emails automatically as a proactive preventative method to stop sending spam emails to users that don't exist. By automatically 'pausing' emails sent to certain users, after 5 different attempts, when bounceback emails are returned and adding those users to a quarantine list, this temporary precaution will stop users being added to the block list. Users can then be removed from this quarantine list when applicable.
You can also Filter this list by
Email Type
, Reason
and Error code
:
The
email type
includes: Preference email
, Delegate email
and Alerter service
:
The
reason
includes Soft bounceback
and Hard bounceback
:
note
Please note that soft bouncebacks are things like out of offices, or holiday leave, etc.
And
Error code
includes a list of all of your error codes:
note
Please note that the error codes are only shown for hard bouncebacks.
Allowing you to easily filter through your bouncebacks and perform actions based on your filter criteria.
Additionally, click the
Reason
to see full details of the bounceback:
Archiving users
Once you have set up all of your filtering parameters, you can archive the users, ensuring no more emails will be sent to them and reducing the amount of bouncebacks you receive.
To do this, either select the
Name
checkbox in the table:
To select all users within your list. Or you can go through and individually select each user you wish to archive and select
More
> Archive
:
This will archive all of these users, removing them from any email lists.
Exporting the bounceback data
Finally, you can export the bounceback data to an Excel spreadsheet, which will also include the Organisation field, enabling you to see which organisations have users that are no longer receiving emails.
To do this, select
Export
within the Bounceback management
screen:
You will see the following message:
This process may take a number of minutes so please be patient
.
Once the exporting has completed, you will have access to all of the data within an Excel spreadsheet.
We have made improvements to the layout for the bounceback tool, allowing for easier use.
Users will also now be able to archive a bounceback record that has been reviewed and discounted as being issued, and if the users aren't to be archived:
note
Please note that this is also possible to do as a bulk action.
Users will also now be able to search between a date range to determine if any new bouncebacks have appeared within that date window:
Related Content
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Email configuration
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