Common

Change your email address

The email address that serves as your Onvio sign-in is separate from your primary email address in the application, even if the same email address is used for both. The sign-in address is used only for your initial registration and signing in, and the primary address is used for notifications and other purposes.
Updating your email address through Account Information doesn't update it anywhere else in Onvio — it only changes the address you use to sign in. You (or a user with permission to update staff information) must make the same change in the
Staff
 screen or the
Contacts
 screen if you want to use the updated email address for other purposes in Onvio.
Likewise, any updates that clients make through Account Information won't be reflected anywhere else in Onvio. A staff member must make the same change in the
Clients
 screen or the
Contacts
 screen.
To change your email address for signing in to Onvio Centre, follow these steps:
  1. Select your initials on the screen, then select
    View Profile
    .
  2. Select
    Manage Thomson Reuters Account
    .
  3. Select the
    Security
     tab.
  4. Select
    Change Email
    .
note
If you use multi-factor authentication, turn it off before changing your email address and then re-enable it after the change.

This article applies to:

  • Product: Onvio
  • Audiences: Staff