E-signature error: code 400 - Bad Request
Scenario
You might see the following error message when using Digita Practice Management to send an e-signature request via Onvio.
Error message
Login failed
The remote server returned an error: (400) Bad Request.
Message: You must enter username and password.
Causes
If you are affected by this message but other members of staff are not, the likely cause is the presence of a pound sign (£) in your password that's used to log in to Onvio.
Solution
- Log in to Onvio.
- Select the button bearing your initials at the top right, then theView Profilelink.
- Select the Password tab.
- Enter your current password, then a new password without the pound sign.
- Select the Save button.