Request documents or files from a client

Before you start

Make sure you're assigned to a permission group that has
Documents
enabled.

Create and send a document request

You can send document requests to anyone, even if they don't have access to Onvio.
  1. Select
    Documents
    and then the
    Communications
    tab.
  2. Select
    Add
    and choose
    Document Request
    .
  3. Choose a client, and then choose an existing contact or enter an email address for the recipient of the document request.
  4. Choose the
    Send via Email
    or
    Send via Client Center
    checkbox.
    note
    • If you choose
      Send via Client Center
      and the recipient is not registered for Client Center, then they will receive an email invitation to register.
    • The
      Send via Client Center
      checkbox will only be enabled if the recipient is an Individual and has a relationship to the selected client.
  5. In the Document Upload Destination field, select
    Browse
    and navigate to the folder where you want the requested document to go.
  6. Choose a request template to use, or enter a description of the files to be uploaded in the
    Document Request
    field.
  7. Select a
    Due Date
    and an
    Expiration Date
    . The expiration date defaults to one year from today's date.
  8. Enter a brief description of the request in the
    Message Subject
    field.
  9. Select
    Send
    when you're finished.
The recipient will receive an email that includes a link to upload the requested files.
note
You can request documents from only one recipient at a time.