Setup

View Client Centre as client or contact redirects to login

Scenario

When you attempt to view the Onvio Client Centre from within Onvio by selecting the
View Client Centre as '[client/contact name]'
 link, you're redirected to a login screen instead of the Client Centre.

Causes

This redirection by your internet browser can be caused by its language settings.

Solution

If you're redirected when using the Google Chrome browser, you can correct this unwanted redirection by taking the following steps.
  1. With Google Chrome open, select the Customize and control Google Chrome button at the top-right of your browser (it's the button with three dots in a vertical line), then choose Settings from the drop-down list.
  2. Select Advanced > Languages from the list on the left.
  3. At the top of the first pane, select Language to reveal further options (you will see a down arrow that indicates there is more content to be viewed).
  4. If English (United Kingdom) is not listed, select the
    Add languages
     link, select
    English (United Kingdom)
     from the list, then select the Add button.
  5. Select the More actions button (which has three dots in a vertical line) to the right of English (United Kingdom).
  6. Select the
    Display Chrome in this language
     checkbox.
  7. Select the Relaunch button.

This article applies to:

  • Product: Onvio
  • Audiences: Staff