This article applies to:

Product: Companies House Accounts Filing,Digita Accounts Production,Digita Accounts Production Advanced,Digita Company Secretarial,Digita Corporation Tax,Digita Corporation Tax Advanced,Digita Personal Business and Trust Tax,Digita Practice Management

Reset Citrix Receiver or Citrix Workspace on local machine for Digita Suite

This guide is about Citrix Receiver, but you can apply the same steps to Citrix Workspace.

Close all applications you have open from the Digita Virtual Office.

In the System tray, right-click on Citrix Receiver
and select Advanced Preferences
.

Select Reset Receiver
.

Select Yes
, then OK
to the dialogs that follow.

If Citrix asks you for an email address, mark the checkbox to not show the dialog, then select Close
.

note

This feature is not used.

Select Permit all access
if DVO asks fof access to your computer when you open an application.

If there's another message, mark the
Do not ask again
checkbox and select Permit use
.

Citrix Receiver should now work correctly accessing your PC for file access and printer integration.

tip

Alternatively, take the following steps if you want to use the Script method.

Download the DVO User Tool.

Select Save
.

Open the ZIP file or extract the contents.

Double-click the

RenameProfileData.cmd

file.

Follow the on-screen instructions. More information can be found in the

readme.txt

file.

If you get a Security dialog, select More info
, then Run anyway
.