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Search Account management Support Help and Support.

This article applies to:

  • Product: Account management,Case Notebook,CoCounsel,Contract Express,Document Intelligence,Drafting Assistant,Form Builder,HighQ,Legal Tracker,Practical Law,West KM,Westlaw Advantage,Westlaw Classic,Westlaw Edge,Westlaw Precision,West Publisher
  • Subject: Billing,Documents

Request a return label

Follow these steps to request a return label.
  1. Sign in to the
    self-service portal
     and go to
    Orders
    .
  2. From the account's homepage, select
    Orders
     and select
    Orders & Returns
    .
    note
    If you manage multiple accounts, select
    Orders & Returns
     within the Product Information on the dashboard.
  3. Select
    Lookup Order
     or
    Delivery Number
    .
  4. Select the Order Number you want to return.
    note
    Order information is available for the last 90 days.
  5. Select the items being returned and select
    Return
    .
  6. Enter the
    Return Quantity and Return Reason
     and select
    Next
    .
  7. Verify the return information is correct and select
    Print Mailing Label
    .
You can use the automated chat service, automated phone system and submit a request.
  • Select
    Chat Now
     found on the main Legal Support Center page and follow the prompts from the chatbot.
    note
    The automated chat service is available 24/7 and Live Chat Agents are available M-F during support hours.
  • Call 1.800.328.4880, choose
    Customer Service
    , provide your 10-digit account number, choose
    Returns
    ,
    Return Label
    , state
    deliver number
    , and number of boxes to be returned. Then, provide your fax number and state your first name and family name.
    note
    Delivery number can be 10 digits starting 04xxxxxxxx / 9 digits without leading zero and found on invoice, subscription notice, or packing slip.
  • Submit a request for a return label. We will respond to your request within 1-2 business days.