Enable the site Inbox
Select
Admin
,
Module settings
, then
Files
and go
Inbox settings
.
Select 1 or both of the following checkboxes:
Enable site inbox to save attachments
to set the main email address for emails where only the attachments are saved
Enable site inbox to save email and attachments
to set the main email address for emails where the email with all attachments is saved as an EML file.
The prefix, or account name, for the email address can be any valid email prefix. If you use both Inbox settings then each email address must be different.
The prefix, or prefixes, must be unique for all inboxes in all Collaborate sites across the instance, e.g. 'project-alpha'.
The suffix, or domain, of the email address based on the URL of the instance and cannot be changed, for example, '@site.mail.highqsolutions.com' (where 'site' is typically based on a firm's web domain)
As an example, the Inbox might be 'project-alpha@site.mail.highqsolutions.com'
Please contact your HighQ representative to adjust the domain name used for the site inbox across your instance.
Site Inbox email addresses
When the Inbox is enabled, two related features are available to users:
A 'main' Inbox is created for the Files module of the site. The email address, or addresses, of the main Inbox are configured in the Files admin page; for example, 'project-alpha@site.mail.highqsolutions.com'
Each folder on the site is assigned a unique email address. This is based on the main Inbox email address, with a number appended to the email prefix, e.g. 'project-alpha1234@site.mail.highqsolutions.com'. Files sent to the folder address are saved to that folder, provided the sender has sufficient privileges
Finding email addresses for uploads
A user with appropriate
permissions
can open the site inbox. A site and content admin or users with
Add File or Folder
admin permissions can check the email address for the root folder or subfolders, and either use or share this address.
A user must be a member of the site to send files to the Inbox as an email attachment.
The email addresses of the main Inbox and the folder inboxes are only displayed to site and content admins and users with Add File or Folder admin permissions for those folders.
In the Files module, select
Add
, then
Files via email
:
The
Upload files via email
window opens. Use the
Add
and
To
dropdown lists to choose what to include and where to send it. Select
Copy
to copy the email address to the clipboard for later use.
The options in the
Add
menu depend on the settings selected in site admin:
Email and attachments
- the email and all attachments are saved in an eml file
Attachments
- only attachments are saved, as the file type attached in the email
In most cases, if the email contains an image file that is part of their email signature block, then it is ignored and not treated as a file attachment, unless the entire email is saved.
The options in the
To
menu depend on the user's permissions:
Site inbox folder
- display the email address to save files in the main inbox folder
Current folder
- display the email address to save files in the currently selected folder.
The
Site inbox folder
option is only available if you are viewing the main ('root') inbox folder.
If a user who is not a site member attempts to send an email to the main Inbox or a folder Inbox, the email is rejected and the sender receives an automated response explaining the outcome. If a user who is a member of the site sends an email without an attachment, the email is simply ignored; no response is sent detailing the outcome.