The Thomson Reuters Account upgrade for Legal and Risk customers
This article will serve as a central resource for Legal customers upgrading from the legacy authentication process to a new simplified sign-in experience. We've worked hard to reduce the number of usernames and passwords you need to use our products. We encourage you and your firm’s administrators to visit this resource for up-to-date news and required action steps for a successful transition.
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What is it
A Thomson Reuters Account gives all users, including staff and clients, a single account to access Thomson Reuters products. Using one email and password you can access Westlaw, Practical Law, CLEAR, and other Legal research products with the same account.
As a result of all Thomson Reuters products moving to a standard sign-in process, you might notice that your sign-in screens and other security options within the user interface have changed or no longer apply.
How can we prepare for the upcoming changes
- Prepare for two-factor authentication (2FA). The new Thomson Reuters Account supports enhanced security with two-factor authentication and is optional for most Legal products. If enabled, it can use biometric sensors, common authenticator apps, SMS, or voice. Only the Auth0 Guardian app supports easy-to-use push notification directly to your phone’s home screen. The app is free on the Apple App Store and on Google Play for Android.Federated SSO: If your firm has deployed Federated SSO, the Auth0 Guardian App isn't a requirement for your staff users.
- Plan communications to your clients: It will be important to educate your clients that currently collaborate with your firm will require two-factor authentication for their accounts as an extra level of security. We've prepared sample communications to help your clients so that they receive continued service.
- Learn more about the Thomson Reuters Account.
- Learn more about the Two-factor authentication.