With Employee Self-Service, you can upload W-4 information, check stubs, W-2 forms, 1095-C forms, and (for independent contractors) 1099-NEC forms to an employee portal. The client's employees can then sign in to view, edit, and print their information. This topic explains the process flow for setting up Employee Self-Service for a client's employees.
note
If your firm is interested in providing this feature for a client's employees, please note that additional charges and licensing would apply.
Employee information that is uploaded and downloaded via the employee portal
note
If there's a date in the
Inactive date
field in the Main tab of a client record, the application won’t send W-2 information to that client's employee portals.
The application uploads only payroll checks that were entered after the employee's Employee Self-Service portal was enabled. If the check stubs include a year-to-date section, that section will include all payroll history, even if the checks are not on the portal.
Employee information that is uploaded to the employee portal
The following employee information is uploaded from
Accounting CS
to the employee portal.
New or updated employee W-4 information.
This includes sign in information used for portal creation and for disabling Employee Self-Service for an employee.
Changes to the status of uploaded employee checks (void or delete).
New handwritten payroll checks.
note
Existing handwritten payroll checks and historical checks are not uploaded to the portal.
If a handwritten check has been uploaded to the client's portal but was generated as a historical check, the application will remove that check from the portal.
This information is uploaded and immediately available when any of the following occur:
Client payroll schedules (timesheets) are uploaded to NetClient CS for remote payroll entry. (Payroll schedules for multiple clients can be uploaded at the same time.)
Payroll checks are printed
for at least 1 client
.
W-2 forms are printed
for at least 1 client
.
1095-C forms are printed
for at least 1 client
.
An employee's W-4 information is changed and the employee record is saved.
note
This includes the employee's name, EIN/SSN, address, and W-4 information on the Payroll Taxes tab of the employee.
Employee information that is downloaded from the employee portal
New or updated W-4 information entered by the employee in the employee portal is downloaded to
Accounting CS
when either of the following occur:
The
Employees
screen is opened.
The client's payroll schedule is selected in the
Actions
,
Enter Batch Payroll Checks
screen and the
Actions
,
Enter Batch Handwritten Payroll Checks
screen.
note
In all of the preceding situations, information is uploaded for all of the client's employees, whether or not all employees are included in the selected action. For example, if a new employee is added but that employee is not included in the check run, the employee's information is still uploaded during the check printing process.
If the client changes the address information in the application, the application verifies that the address information is valid. (For example, the application will verify that the city exists in the selected state, that the ZIP Code is valid for the city, and so forth.) If the application finds that any of the information is not valid, it will revert the address to the previous valid address, and you will be prompted to correct the address information in the employee record.
Employees can modify the following W-4 information:
Name (first, last, middle initial, suffix)
Email address
Federal W-4 information (filing status, amounts claimed for dependents, other income, and deductions, nonresident alien status, federal tax-exempt status, etc.)
State W-4 information for each applicable state (filing status, number of exemptions and allowances, additional or fixed amount or percentage, etc.)
If the client is using Employee Self-Service exclusively, the updated employee’s information appears as a data sharing window when you open the
Employees
screen in Accounting CS. You can cancel the employee updates by marking the
Reject
checkbox.
If the client is using Remote Payroll as well as Employee Self Service, you can go to
Setup
, then
Employees
to update the employee’s information in Accounting CS before timesheets are retrieved, or go to
Actions
, then
Enter Batch Payroll Checks
when the timesheets are imported.
Enable Employee Self-Service for a client
Take the following steps to set up the client.
Select
Setup
, then
Clients
.
Select the
Payroll Information
tab.
Select the client then select
Edit
.
In the Employee Data Integration section, mark the
$ Employee Self-Service
checkbox.
note
When this checkbox is marked, the client has access to all Employee Self-Service functionality, and Employee Self-Service is automatically enabled for all of the client's employees. If necessary, however, you can disable Employee Self-Service for individual employees.
Your firm must be licensed for Accounting CS (including payroll and payroll compliance for clients who will be doing time entry) and NetFirm to use Employee Self-Service. If this checkbox is grayed out and not available, verify that you have downloaded and applied your Accounting CS license after you paid the Employee Self-Service fees.
Select
Enter
to save the updated client setting.
After you select
Enter
, an email is sent to all employees for the client asking them to register their Employee Self-Service portal. The email is sent from
no-reply@thomsonreuters.com
and may end up in the spam folder. If you haven't added any employees yet, the email won't be sent.
Add new Employee Self-Service employees
Do the following if you need to add employees:
Select
Setup
, then
Employees
to add information for the client's employees.
note
In the
Main
tab of the
Employees
screen, be sure to enter a valid email address for each applicable employee.
If this is the 1st time Employee Self-Service has been enabled for this client, a registration email will automatically be sent to all employees with a valid email address specified in the
Main
tab of the
Employees
screen.
note
The email provides a link that directs the employee to the NetClient CS account registration page, where the employee can create sign in credentials to access their account.
If your client's employees will enter their own time, you can enable Employee Time Entry for the client.
In the
Payroll Information
tab of the client record, the
Employee Self-Service
checkbox should be marked.
Select the ellipsis next to the field in the Payroll Schedules section.
In the Payroll Schedules window, select the schedule that applies to the employees who will enter their time, and select
Edit
.
In the Time Entry Method section, select the
Import
option and select
Remote payroll entry
in the Source field.
Mark the
Enable Employee Time Entry
checkbox, and change any other payroll schedule settings, as needed.
Select
Enter
to close the window, and then save the client record. The client's employee portals will now include a
My Time
application.
note
Be sure that the employee record includes a valid email address.
After the client sends timesheets to the employees through Remote Payroll, the employees can enter their own time (see Employee Self-Service time entry).
Remote Payroll should be enabled for only the person who approves employee timesheets.
Send Form W-2 to the employee portal
To have the application send an electronic copy of the W-2 form to the Employee Self-Service portal when you print your payroll tax forms (to avoid processing the W-2 forms a 2nd time), mark the
Send to Employee Self-Service
checkbox in the
Print Options
window for Form W-2. The electronic copy of the W-2 form will be sent to the Employee Self-Service portal for all employees. This checkbox affects only the forms currently being printed.
note
If there is a date in the
Inactive date
field in the
Main
tab of a client record, the application won’t send W-2 information to that client's employee portals.
Send Form 1099-MISC or 1099-NEC to the employee portal (for independent contractors)
You can have the application send an electronic copy of the 1099-MISC and/or 1099-NEC form to the Employee Self-Service portal of independent contractor employees when you print your payroll tax forms (to avoid processing the 1099 forms a 2nd time).
tip
You can send Form 1099-MISC for tax years 2019 and earlier, and 1099-NEC for tax years 2020 and later.
Select
Actions
, then
Edit Payroll Tax Forms
.
Select
1099
as the form type,
1099-NEC
or
1099-MISC
as the 1099 type, and the applicable year.
Select
Refresh
.
By default for the selected client: Mark the
Send 1099-NEC to Employee Self-Service
checkbox in the Independent Contractors section of the
1099 Additional Information
window. The application sends an electronic copy of the 1099-NEC form to the Employee Self-Service portal for all independent contractor employees every time you print 1099 forms, unless you have only Copy A selected during processing.
At print time: Select
File
then
Process Client Forms
and then mark the
Send to Employee Self-Service (Independent contractors only)
checkbox in the
Print Options
window for Form 1099. The application sends an electronic copy of the 1099-NEC form to the Employee Self-Service portal for all independent contractor employees. This checkbox affects only the forms currently being printed, regardless of what is selected in the
1099 Additional Information
window of the
Clients
screen.
Send Form 1095-C to the employee portal
To have the application send an electronic copy of Form 1095-C to the Employee Self-Service portal when you print your payroll tax forms, select
Employee Self-Service
from the dropdown list in the
Employee copy
field in the
Print Options
window for Form 1095-C. The electronic copy of the Form 1095-C will be sent to the Employee Self-Service portal for all employees.
If you select
Paper
in the
Employee copy
field, you can mark the
Send to Employee Self-Service
checkbox to also send the employee copy of the form to the Employee Self-Service portal.
Activate employee portals
This procedure is to be performed by the client's employees.
After the employee receives the registration email, they can activate their Employee Self-Service account as follows.
Open the registration email and then select the
Register
link in the message.
In the NetClient CS page, enter a unique ID and password to use as your Employee Self-Service sign in. (The password must be between 7 and 50 characters, and at least 1 character must be a number.)
Select
OK
. NetClient CS verifies the employee's credentials and completes the activation.
The NetClient CS sign in page opens. The employee can access their Employee Self-Service portal by entering their sign in and password information and then selecting
Login
.
note
If the employee already has a portal, you can link the portals together.
If the employee has 10 unsuccessful sign in attempts, the application locks their account for 30 minutes, after which the employee can try again. If the employee needs to access their account before the 30-minute lock-out period ends, you can ask a Web Services Support expert to unlock the account for your client's employee.
If the employee forgets their password, they can select the
Forgot password
link on the sign in screen, enter their sign in and email address, and choose the reset method (via email or via security questions).
If the employee can't remember their sign in information, they can contact their accountant.
The appropriate staff member in your firm can sign in to NetStaff CS and view the employee's sign in information by selecting the
Users
link under the Web Employee/ESS heading on the
Admin
tab.
Viewing or editing an employee's W-4 information
This procedure will be performed by the client's employees.
Once the employee activates their Employee Self-Service account, they can sign in anytime to view or modify their W-4 information.
The employee can view the following information.
Type (Standard, Agricultural, Household, Independent Contractor)
Resident address (street address, city, ZIP Code, county, country, etc.)
EIN / SSN
The employee can modify the following information.
Name (first, last, middle initial, suffix)
Email address
Federal W-4 information (filing status, amounts claimed for dependents, other income, and deductions, nonresident alien status, federal tax-exempt status, etc.)
State W-4 information for each applicable state (filing status, number of allowances, additional or fixed amount or percentage, etc.)
The employee can follow these steps to edit their W-4 information.
The fields reflect those on the 2020 Form W-4. All employees hired as of January 1, 2020, must fill out the new version of the Form W-4. Any changes to W-4 information for existing employees must be done on the new version of Form W-4.
When you open the
Enter Batch Payroll Checks
screen or the
Enter Payroll Checks
screen, you'll be prompted to accept or reject the changes the employee made in their portal.
View an employee's check stub information
This procedure will be performed by the client's employees.
The application automatically uploads a PDF of the check stub to the employee portal when the employee's paycheck is printed or when a handwritten paycheck is entered and saved. (The PDF image for uploaded checks won’t include the actual check region.)
If you void or delete an employee's paycheck that has already been uploaded to the employee's portal, the application automatically queues the check deletion to be uploaded to the employee's portal.
Once the employee activates their Employee Self-Service account, they can sign in anytime to view or print their paycheck stub information.
This procedure will be performed by the client's employees.
To view an employee's W-2 form, see Viewing W-2s.
note
Corrected W-2 forms (Forms W-2c) are not uploaded to the employee portal.
If there is a date in the Inactive date field in the Main tab of a client record, the application won’t send W-2 information to that client's employee portals.
View an employee's (independent contractor's) 1099-NEC form
This procedure will be performed by the client's employees.
To view an independent contractor's 1099-NEC form, see Viewing Forms 1099-NEC.
View an employee's 1095-C form
This procedure will be performed by the client's employees.
To view an employee's 1095-C form, see Viewing 1095-C forms.
Change an employee's sign in information
This procedure will be performed by the client's employees.
You can change your sign in ID, email address, and password at any time.
Select your name in the upper-right corner of the screen, and then choose the appropriate command.
To update your sign in ID, name, or email address, select
Edit Account
.
To update your password, select
Update Password
.
Resend a registration email message to an employee
When Employee Self-Service is enabled for an employee, a registration email message is automatically sent to that employee. Do the following to resend a registration email message to a specific employee:
Select
Setup
, then
Employees
.
Select the employee you want to send the email message to, then select
Edit
.
On the
Main
tab of the
Employees
screen, verify that a valid email address is specified in the
Email
field.
Select the
Personal
tab.
In the Web Access section, select
Send Registration Email.
The email will be sent when Employee Self-Service information is uploaded.
note
After an employee has been registered for Employee Self-Service,
Send Registration Email
is grayed out and not available for that employee.
Disable Employee Self-Service for a client
If you disable Employee Self-Service for a client, that feature is automatically disabled for all of the client's employees.
Select
Setup
, then
Clients
.
Select the client, then
Edit
.
In the Employee Data Integration section of the
Payroll Information
tab, clear the
$ Employee Self-Service
checkbox.
Select
Enter
to save the change for the selected client.
The application displays a message prompt warning you that all existing employee portals for the client will be disabled. To continue, select
Yes
.
note
When you disable Employee Self-Service for a client in Accounting CS, NetFirm CS preserves all W-2 and check stub history in the employee portals. As a result, you will continue to be billed for the W-2 and Check Stub modules in NetFirm CS. To learn how to disable these modules, refer to Delete clients from employee self-service.
Disabling the Employee Self-Service features for an individual employee
When you enable Employee Self-Service for a client, that feature is automatically enabled for all of the client's employees. Do the following to disable Employee Self-Service for a specific employee:
Select
Setup
,
Employees
, then the
Personal
tab.
Select the employee for whom you want to disable Employee Self-Service, then select
Edit
.
In the Web Access section, mark the
Employee Self-Service disabled
checkbox.
Select
Enter
to save the change for that employee.
The application displays a message prompt warning you that the employee portal will not be available. To continue, select
Yes
.
note
When you disable Employee Self-Service for an employee, the application doesn't delete the employee's portal. The portal remains, but the employee can't access it.
If you disable Employee Self-Service for an individual employee, the application continues to store the check history, 1099-MISC/1099-NEC history (for independent contractors), and W-2 history for the employee. As a result, you'll continue to incur charges for the total number of employees that your firm has set up for the client. For more information, open the