Update old Word or Excel formats

Microsoft doesn't support DOC or XLS documents anymore, so you may want to update them in Engagement Manager to their new DOCX and XLSX formats.
  1. Find the document to update in Engagement Manager.
  2. Export the document and save it to your computer without changing the name or extension.
  3. Open the document in Word or Excel.
  4. Select File, then Save-as.
  5. Change the Save As type to
    Word Document (*.docx)
    or
    Excel Workbook (*.xlsx)
    , then select
    Save
    .
  6. Add the file back into Engagement Manager as a new file and remove the old file from the engagement.
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