Unlock or reactivate a user's account

You'll need to be a GoFileRoom administrator to unlock or reactivate a user's password.

You'll need to reset a user's password:

When they have entered the wrong sign-in credentials more times than allowed by the firm's settings and their account is locked.

When you want to re-enable their account after it has been disabled by an administrator.

Select Administration
, then Manage Users & Groups
.

On the Users
tab, clear the Active
checkbox next to the Select User
dropdown.

This will change your dropdown list to any users who have been locked out or deactivated. Select the user you want to unlock or reactivate.

Clear the Disable User/Comments
checkbox.

Enter a new password that meets the password requirements for

Select Save
.

The user will be able to use the reset temporary password to sign in, but must then set a new password of their own.

This article applies to: