Error: IMMprinttogfr.exe error: 0 occurred when trying to send the document to gfr at line 0.

Scenario

You may see the following error message when you print to the GoFileRoom printer.
Error message
IMMprinttogfr.exe error: 0 occurred when trying to send the document to gfr at line 0.

Cause

One of the Microsoft system files required for GoFileRoom isn't properly installed or registered on your computer.

Solution

  1. Go to https://www.gofileroom.com and select
    View Browser Requirements
    .
  2. Select
    mscomctl.ocx
    in the Version Number column for Common Controls Active X. When prompted to Run or Save, select
    Save
    , then
    Save as
    . Go to the appropriate location, then select
    Save
    .
  3. In Windows Explorer, go to the location where you saved the file in step 2.
  4. Right-click
    VisualBasic6-KB896559-v1-ENU.exe
    and select
    Run as Administrator
    .
  5. Follow the prompts to install.
  6. If prompted, restart your computer.
  7. Go back to the GoFileRoom login page and select
    View Browser Requirements
    .
  8. Check the entry in the Enabled column for Common Controls Active X.
    • If
      Yes
      , you should be able to use the GoFileRoom printer successfully.
    • If
      No
      , you need to manually register the file.

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